CHARLES KLEIN
Fratelli's Ristorante
Saint Peters
4
years of professional experience
Motivated and technically skilled professional seeking an opportunity to transition into the IT and user support field. Brings several years of experience providing customer service and resolving problems in fast-paced, high-stress environments, along with extensive hands-on experience building and troubleshooting personal computers. Experience also includes independent homelab and cybersecurity projects, demonstrating a strong ability to learn new technologies, solve technical problems, and work independently. Eager to combine a strong work ethic, customer service background, and passion for technology in a role where these skills can contribute to supporting users and resolving technical issues.
Work History
Bartender, Expediter, Busser
3 Years 1 Month- Constantly developed and learned new recipes that would change per season
- Learned how to optimize workflow through constantly refining my work process
- Constantly managed inventory levels
- Cross-trained through many different roles to add diversity to my resume and learn the ins and outs of the building.
- Learned plenty amounts of customer experience and how to deal with customers while maintaining a good image in a stressful work environment
Courtesy Clerk
10 Months- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of store aisles, ensuring safe navigation for customers.
- Operated cash registers efficiently, processing transactions accurately and quickly.
- Stocked shelves with merchandise, adhering to visual presentation standards to maximize sales potential.
Education
Associate of Science - Associate of Computer Science in Data Analytics
Skills
10+ Years Windows + MacOS experience
3 Years Linux experience
PC Hardware experience
Homelab Experience
Experience troubleshooting PC's
5+ Years customer service experience
Timeline
Bartender, Expediter, Busser
Fratelli's Ristorante
06.2023 - 07.2026Read More
Courtesy Clerk
Dierbergs
08.2022 - 06.2023Read More
St. Charles Community College
Associate of Science from Associate of Computer Science in Data Analytics
Read More