Charles Eisenmann
Kansas City
Summary
Experienced Sales and Service Manager with 22+ years of expertise in construction and logistics. Skilled in sales, management, international labor crew training, professional certifications, and product development. Proven track record of navigating industry complexities and consistently achieving outstanding outcomes. Committed to driving sales growth, optimizing operational efficiency, and cultivating strong client relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Ruby LLC
09.2022 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Account Manager - B2B Business Development
Wiese USA
01.2019 - 09.2022
- Demonstrated products to show potential customers benefits and advantages to increase productivity within the trucking industry.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Implemented products to streamline my customer's Less Than Load freight and Over The Road freight.
- Worked closely with the automation division to further increase production while also decreasing dock time to achieve a more profitable outcome.
Sales and Service Manager
Panoramic Doors by CES
01.2013 - 12.2018
- Managed a Service and Installation crew of over fifteen people in California from January 2013-June 2015
- Primary trainer for active service technicians throughout the United States
- Served as the primary staff consultant for product design and Research and Development
- Transferred to Kansas City to create sales territories in the Midwest and increased sales from approximately $50,000 in 2014 to over $1.2 million in 2017
- Served as the national technical expert for contractors and installers from 2013 to present
- Primary service consultant for the Midwest territory
Operations Manager
Century Roofing Company
08.2009 - 12.2012
- Planned, directed, coordinated and assigned manpower to efficiently meet standards for our windows/siding/doors department
- Successfully tracked profit/loss, run rates, and crew charge backs
- Interviewed, hired, trained and evaluated a large team of construction employees
- Developed client relationships and earned a reputation for exceeding service standard goals
- Maintained safety and quality standards
Education
Bachelor of Arts - Biology With Emphasis On Entomology
University of Central Missouri
Warrensburg, MO05-2003
Skills
- Salesforce
- Direct Labor Crew Training
- Project Management
- Marketing and B2B Strategies
- Team building/leadership
- Conflict mediation
- Supply chain management
- Logistics management
Certification
- EPA Certified Lead Abatement Specialist, 05/01/12
- CLC Certified Lead Carpenter
- Certified Welder in MIG
Timeline
Operations Manager
Ruby LLC
09.2022 - Current
Account Manager - B2B Business Development
Wiese USA
01.2019 - 09.2022
Sales and Service Manager
Panoramic Doors by CES
01.2013 - 12.2018
Operations Manager
Century Roofing Company
08.2009 - 12.2012
Bachelor of Arts - Biology With Emphasis On Entomology
University of Central Missouri
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