Charlene Aylor
Springfield
Summary
When a patient is calling into the office, we are the first person to speak to them and need to give the best experience addressing their concerns.
Overview
5
5
years of professional experience
Work History
Insurance Representative
Mercy
Springfield
06.2021 - Current
- Investigated outstanding insurance claims.
- Investigated claim denials to identify necessary documentation for processing.
- Contacted BCBS representatives to clarify reasons for claim denials and facilitate resolution.
- Provided medical records to resolve insurance denials.
- Addressed client inquiries promptly and resolved issues to ensure satisfaction.
- I made sure to listen to each patient with compassion and help them to the best way possible.
- I took at least a 100 calls a day or more depending on call volume.
- I made appointments for patients, filled out CRM's according to patients' needs, determined if patient needed to speak to a nurse for a red flag call and took care if anything the patient needed.
Education
Marshfield Sr High School -
Marshfield Sr High School
Marshfield, MOTimeline
Insurance Representative
Mercy
06.2021 - Current
Marshfield Sr High School -
Marshfield Sr High School