Charla Freeland
Reeds Spring
Summary
Customer-focused professional with diverse experience in live entertainment, specialty coffee service, retail sales, and custom hat shaping. Strong ability to build relationships and deliver memorable experiences in fast-paced settings. Demonstrates effective communication, creativity, and adaptability while consistently providing exceptional service.
Overview
7
7
years of professional experience
Work History
Entertainer
Silver Dollar City
Branson
08.2025 - Current
- Performed engaging live performances for diverse audiences at Silver Dollar City.
- Performed on stage in front of large audiences.
- Energized performances to engage audiences with enthusiasm.
- Sang popular songs to engage the crowd in sing-alongs.
- Interacted with guests to enhance their experience and encourage audience participation.
- Adapted performances based on audience feedback and seasonal themes at the park.
- Collaborated with team members to create unique entertainment experiences for visitors.
- Conducted sound checks prior to each show.
Praise Leader
From the Arena to the Cross Rodeo Bible Camps
06.2022 - Current
- Led worship services, coordinating music and prayer elements.
- Collaborated with team to select appropriate songs for diverse congregational needs.
- Organized rehearsal schedules to ensure readiness for services and special events.
- Assisted in creating an atmosphere conducive to spiritual growth through music-based activities.
- Consulted with church staff to determine which songs would best fit specific themes or occasions throughout the year.
Western Store Sales Associate and Hat Shaper
J.R.’s Hobby Horse
Conway
03.2024 - 12.2025
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Assisted customers in selecting hobby supplies and products.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained store organization and cleanliness to enhance customer experience.
- Collaborated with team members to create appealing product displays.
- Processed sales transactions using point-of-sale systems accurately.
- Restocked shelves with inventory to ensure product availability.
- Managed returns and exchanges according to store policies efficiently.
Coffee Barista
Grounded Coffee and Plant Nursery
Higden
02.2024 - 05.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared a variety of coffee beverages according to customer preferences.
- Operated espresso machines and grinders to ensure consistent beverage quality.
- Greeted guests with pleasant smile and superior customer service.
- Maintained cleanliness and organization of the coffee bar and seating areas.
- Handled cash register transactions and processed payments accurately.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Educated customers on beverage menu items and provided samples of daily brews.
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Created attractive displays of products for sale at the counter area.
Boutique Manager
Jargles and Strawberry
Higden
03.2020 - 04.2021
- Managed daily store operations and ensured smooth customer experiences.
- Cultivated loyal customer base by providing excellent customer service.
- Assisted customers with product selections and provided personalized service.
- Advised customers on style and trends.
- Organized merchandise displays to attract customer attention and boost sales.
- Designed and constructed visually appealing displays to attract additional customers.
- Maintained store cleanliness and adherence to visual merchandising standards.
- Collaborated with suppliers to maintain optimal inventory levels and product availability.
- Monitored sales trends and adjusted product assortments accordingly.
- Wore clothing to represent brand and aesthetic of boutique.
Front Desk Sales Associate
F.l. Davis
Heber Springs
02.2019 - 07.2019
- Welcomed customers at front desk with a friendly smile. and managed front desk operations efficiently.
- Processed sales transactions accurately using point-of-sale systems.
- Operated the cash register system to process payments from customers.
- Maintained organized front desk area and ensured cleanliness.
- Managed inventory levels and restocked merchandise as needed.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided assistance to customers who had difficulty using store equipment or finding items in the store.
- Performed light cleaning duties such as dusting shelves or vacuuming floors when necessary.
Education
General Education Diploma
Batesville, ARSkills
- Audience engagement
- Audience interaction
- Creativity
- Performance marketing
- Collaborative design
- Seasonal adaptation
- Fast learner
Timeline
Entertainer
Silver Dollar City
08.2025 - Current
Western Store Sales Associate and Hat Shaper
J.R.’s Hobby Horse
03.2024 - 12.2025
Coffee Barista
Grounded Coffee and Plant Nursery
02.2024 - 05.2024
Praise Leader
From the Arena to the Cross Rodeo Bible Camps
06.2022 - Current
Boutique Manager
Jargles and Strawberry
03.2020 - 04.2021
Front Desk Sales Associate
F.l. Davis
02.2019 - 07.2019
General Education Diploma