Charianne Shepherd
Kansas City
Summary
Experienced in customer care and administrative tasks, demonstrating strong organizational skills and the ability to manage multiple responsibilities in a fast-paced environment. Successfully implemented efficient processes to enhance the workflow and increase the customer base. Committed to continuous learning and contributing positively to team objectives, while ensuring high standards of service delivery in a timely manner. Proven capability in adapting to diverse situations while maintaining focus on customer needs and operational efficiency.
Overview
10
10
years of professional experience
Work History
Care Coordinator/Administrative Assistant
KC Performance Chiropractic & Rehab
North Kansas City
09.2022 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Sales Associate/Vendor
Gappers America
Kansas City
05.2015 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
Care Coordinator/Medical Records Specialist
Rapid Testing Now
Overland Park
09.2020 - 09.2022
- Proofread medical documents carefully to check accuracy and completeness of all paperwork.
- Performed data entry into electronic health record systems.
Education
Vocational - Cosmetology
La Baron Hair Acadamy
Shawnee, KS04-2009
High School Diploma -
St. Mary's High School
Independence, MO05-1989
Some College (No Degree) - General Studies
Missouri Valley College
Marshall, MOSkills
- Organizational skills
- Customer service
- Multitasking Abilities
- Attention to detail
- Process improvement
- Dedicated team player
- Time management
- Problem-solving
Timeline
Care Coordinator/Administrative Assistant
KC Performance Chiropractic & Rehab
09.2022 - Current
Care Coordinator/Medical Records Specialist
Rapid Testing Now
09.2020 - 09.2022
Sales Associate/Vendor
Gappers America
05.2015 - Current
Vocational - Cosmetology
La Baron Hair Acadamy
High School Diploma -
St. Mary's High School
Some College (No Degree) - General Studies
Missouri Valley College
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