Chapell Hertel
Affton
Summary
Dynamic professional with extensive experience at OSG Direct Marketing and DST Systems (Broadridge Financial Solutins), excelling in client relationship management and service improvement initiatives. Proven track record in business expansion planning and regulatory compliance, driving customer satisfaction and operational excellence. Adept at mentoring associates and collaborating with leadership to achieve strategic objectives.
Overview
29
29
years of professional experience
Work History
Sr. Account Manaager
OSG Direct Marketing
Earth City
08.2003 - 02.2025
- Managed a portfolio of five key accounts, ensuring high levels of customer satisfaction and retention.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
- Formulated plans to expand business operations and grow overall territory and client base.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
Director, Account Management
DST Systems
Kansas City
05.1996 - 07.2003
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Implemented systems for tracking progress on key initiatives or projects.
- Assessed employee performance against established benchmarks or targets.
- Collaborated with senior leadership to set long-term objectives for the company.
- Developed policies and procedures to ensure compliance with corporate standards.
Education
Some College (No Degree) - Business Administration
University of Missouri
Columbia, MOSkills
- Client Relationship / Project Management
- Business expansion planning
- Regulatory compliance
- Service improvement - associate mentorship
Affiliations
- Volunteering for Shriner's Hospitals, with leadership positions in the Women's Organization that supports fundraising for the hospitals for the past 33 years.
- Teaching swing and country dancing through the local community college.
References
References available upon request.
Timeline
Sr. Account Manaager
OSG Direct Marketing
08.2003 - 02.2025
Director, Account Management
DST Systems
05.1996 - 07.2003
Some College (No Degree) - Business Administration
University of Missouri
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