Chanton West
Nixa ,Mo
Summary
Dynamic professional with a proven track record at Riksha, enhancing guest relations and conflict resolution. Excelled in staff management and training, significantly reducing turnover rates. Leveraged expertise in food safety compliance and restaurant operations to surpass quality standards, contributing to a notable improvement in customer satisfaction.
Overview
16
16
years of professional experience
Work History
Front of House Manager
Riksha
03.2024 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Inventory Auditor
Christian County Associates
09.2019 - 07.2021
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports.
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
- Efficiently stocked room and departments within store.
- Inspected all goods for quality and quantity.
- Assisted management in developing strategic plans for inventory control, contributing to improved operational performance.
Cashier
Christian County Associates
09.2019 - 07.2021
- Ensured a welcoming environment to address customer inquiries.
- Adapted to variable schedules to address operational demands.
- Managed diverse types of payments at the cash register with high accuracy.
- Ensured prompt greeting and assistance for all store visitors.
- Fostered client relationships for increased patronage.
- Ensured flawless reconciliations by consistently balancing the cash drawer.
- Replenished inventory and maintained organization of front-lane displays.
- Provided solutions for customer concerns regarding purchases.
- Maintained financial accuracy through routine cash drawer audits during shifts.
- Ensured proper tagging and neat arrangement of retail items.
Senior Tax Preparer
CK Ventures Inc.
12.2008 - 05.2017
- Established lasting relationships with clientele through exceptional customer service and communication skills.
- Demonstrated a high level of attention-to-detail when preparing multi-state returns, ensuring compliance with varying regulations.
- Streamlined the tax filing process for clients by implementing effective organization and documentation methods.
- Reduced errors in tax filings through diligent cross-checking and verification processes.
- Conducted comprehensive research on complex tax issues, resulting in well-informed solutions for clients.
- Continually updated personal knowledge of industry changes through ongoing professional development opportunities.
- Developed customized action plans for clients facing IRS disputes or penalties, resulting in successful resolutions.
- Ensured confidentiality of client information by adhering to strict security protocols within the workplace environment.
- Optimized workflow processes within the office setting, leading to improved overall efficiency among team members.
- Simplified complex financial data for clients, enabling them to better understand their individual tax situations.
- Achieved efficient tax preparation by thoroughly reviewing and analyzing financial records and statements.
- Delivered accurate tax returns by meticulously assessing deductions, credits, and exemptions.
- Advised clients on potential tax-saving strategies, helping them achieve greater financial success.
- Collaborated with team members to share best practices and improve overall efficiency in tax preparation tasks.
- Implemented new training procedures for junior staff members, boosting team productivity and expertise levels.
- Assisted clients in achieving maximum savings with expert knowledge of current tax laws and regulations.
- Contributed to increased firm revenue by expanding the client base through referrals and networking efforts.
- Analyzed financial records to verify accuracy of tax returns.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Offered clients recommendations to reduce tax liabilities.
- Researched complex tax issues utilizing online resources and professional tax software.
- Calculated estimated tax payments for clients.
- Utilized tax software to prepare returns and meet deadlines.
Education
High School Diploma - General Studies
Parkview High School
516 West Meadowmere Street, Springfield, Mo 6580705.2002
Skills
- Guest relations
- Conflict resolutions
- POS system operations
- Restaurant Operations
- Staff motivation
- Health code compliance
- Quality standards
- Policy enforcement
Timeline
Front of House Manager
Riksha
03.2024 - Current
Inventory Auditor
Christian County Associates
09.2019 - 07.2021
Cashier
Christian County Associates
09.2019 - 07.2021
Senior Tax Preparer
CK Ventures Inc.
12.2008 - 05.2017
High School Diploma - General Studies
Parkview High School
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