Chantille Robinson
O'Fallon
Summary
Personable and responsible team player with an upbeat and positive attitude. Proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Client Care Representative
Lexicon Services
02.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
- Adapted quickly to changing circumstances or updated processes while remaining focused on providing excellent service.
Contact Center Representative
Vantage Credit Union
05.2022 - 01.2024
- Responsible for answering incoming calls while maintaining excellent member service
- Responsible for verifying the members identity, determining the needs of the member and, resolves members concern without transferring the member when appropriate
- Responsible for responding professionally to live chat conversations and email requests while providing excellent member service
- Identifies referral options for loans and deposit services, by staying abreast on products and services, and meet sales targets
- Researches and resolves complaints to ensure member retention and satisfaction
Assistant Manager, Member Care Coordinator, Customer Service Associate
ACE Cash Express
11.2021 - 02.2022
- Educate customers on products
- Listen to customer needs
- Maintain store security
- Provide card services
- Process MoneyGram transactions
- Complete Bill Pay transactions
- Cash checks
Customer Service Representative
MISSOURI TITLE LOANS, INC
07.2019 - 03.2021
- Process credit loan applications and use product knowledge to present loan solutions to current and potential customers
- Maintain office cash with accuracy and proper security
- Minimize delinquent debt through calling customers and collecting on past-due accounts
- Receive, track, and post all payments and fees to customer accounts
Education
High school diploma -
Ritenour Sr. High School
MODiploma - Medical Billing & Coding
Everest College
Earth City, MO05.2006
Skills
- Customer Care
- Customer Support
- Call Center Operations
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- CRM Software
- Verbal and Written Communication
- Data Entry
- De-escalation Techniques
- Multitasking and Prioritization
- Order and Refund Processing
Contact
O'Fallon, MO 63368
Timeline
Client Care Representative
Lexicon Services
02.2024 - Current
Contact Center Representative
Vantage Credit Union
05.2022 - 01.2024
Assistant Manager, Member Care Coordinator, Customer Service Associate
ACE Cash Express
11.2021 - 02.2022
Customer Service Representative
MISSOURI TITLE LOANS, INC
07.2019 - 03.2021
High school diploma -
Ritenour Sr. High School
Diploma - Medical Billing & Coding
Everest College
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