Chantel M. Iwen
Saint Charles
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Technical Training Specialist – Support Engineering – (6SGVI4)
The Boeing Company
Hazelwood, MO
01.2024 - Current
- Leads identifying customer technical training needs and requirements and develops training proposals.
- Leads evaluating and determining training objectives, content, design, and technologies.
- Uses specialized software technology to research, develop and modify complex media and materials.
- Prepares lesson plans and instructs participants.
- Research, develop, deliver, and evaluate effectiveness of technical training.
- Develops and provides recommendations on training standards and specifications.
Engineering Multi-Skill Leader – Workforce Strategy – (6C1KMK)
The Boeing Company
Hazelwood, MO
12.2022 - 01.2024
- Led and grew the Workforce Team: hired, coached, mentored, set objectives, ran performance reviews, fostered high-performing teams, and promoted a collaborative culture within the organization.
- Owned workforce planning for the GTE organization for new hires, interns, apprentices, to include incoming personnel from other organizations. Assessed current and future organizational needs, defined role profiles, planned hiring and upskilling events, and aligned resource allocation to roadmap priorities.
- Led refinements of current processes by partnering with engineering subject-matter experts and program stakeholders.
- Co-led investment planning for Pool 11 and helped prioritize across the organization to ensure alignment of people, funding, and technology efforts with strategic objectives.
- Collaborated on partnerships with other colleges/universities to create more of a robust pipeline of technicians.
- Provided structure and thought leadership in ambiguous, complex environments to translate strategy into actionable plans and rapidly incorporate lessons learned.
- Created value with pragmatic, novel solutions that challenged the status quo while ensuring operational feasibility.; Ranken Partnership
- Represented the Workforce Team across the organization and with external strategic partners as needed to build alignment and partnership opportunities.
- Strong communicator with exceptional organizational skills that will help foster stakeholder management, and conflict-resolution.
Product Support Program Manager – F/A-18F, EA-18G, T45, & MQ-25A – (6SVBMK)
The Boeing Company
Maryland Heights, MO
03.2022 - 12.2022
- Developed an integrated support approach and plans for executing sustainment programs with profit and loss responsibility or central support business/program element. Established program budgets and business and communication plans.
- Integrated and evaluated support elements to develop program proposals. Developed performance metrics and monitors adherence to program plans and schedules. Lead planning and integration activities for profit and loss stand-alone support program(s) or significant support business/program element where business needs dictate.
- Applied technical knowledge of product support/logistics disciplines and Program Management Best Practices (PMBP) to direct program activities. Managed employees performing activities related to Program Management. Developed and executed project and process plans, implemented policies and procedures, and set operational goals.
- Acquired resources for projects and processes, provided technical management of suppliers, and led process improvements. Developed and maintained relationships and partnerships with customers, stakeholders, peers, partners, and direct reports.
- Provided oversight and approval of technical approaches, products, and processes. Managed, developed, and motivated employees. Established methods for identifying training content and evaluating training effectiveness.
Customer Technical Training Specialist – F/A-18E/F, EA-18G & MQ-25A Lead – (6SGVI4)
The Boeing Company
Maryland Heights, MO
11.2018 - 03.2022
- Conducted analyses to evaluate customer technical training needs to determine appropriate training content, objectives, and design. Oversaw activities for the development, delivery, and evaluation of technical training. Developed training concepts, techniques, and processes.
- Represented Fleet Training Development to internal stakeholders. Facilitated collaboration across cross-functional work groups. Coached and developed others and ensures accuracy and quality of training products.
- Established processes for identifying training content and evaluating training effectiveness. Used specialized software technology to research, configure, maintain, update, and develop new and existing media and materials. Presented proposals to customers and participated in contract negotiation.
- Designed, developed, managed, conducted, and evaluated complex, specialized technical training materials, assessments, and programs. Performed needs and cost-benefit analyses and prepared and presented reports on developing, implementing, and evaluating training programs and curricula.
- Implemented program management best practices (PMBP) and Boeing problem-solving model (BPSM) and leveraged model-based systems engineering (MBSE) when leading the team. Evaluated new training strategies, methods, technologies, and tools related to technical development and delivery for internal and external customers.
F-15E/K/SG/SA/QA Logistics Engineering – (6SGDI2)
The Boeing Company
Berkeley, MO
09.2017 - 11.2018
- Assisted in the maintenance and update of existing LSAR databases in supporting the F-15E (USAF), F-15K (Korea), F-15SG (Singapore), and F-15SA (Saudi Advanced) aircraft configurations and/or support development for F-15QA (Qatar). Received daily task assignments and coaching from the team's Technical Lead Engineer (TLE).
- Evaluated engineering design for supportability of a single equipment subsystem. Developed, collected, and stored supportability data elements for a single customer and contract type. Analyzed technical data and reports to determine operations, maintenance tasks, and support resources.
- Participated in establishing initial support systems and evaluating designs to achieve supportability requirements. Formulated recommendations for support resources and levels.
- Learning and Technical Data Solutions (LTDS)
Flight Operations Mechanic – F/A-18E/F, EA-18G, F-15 & T-7A
The Boeing Company
Berkeley, MO
07.2015 - 09.2017
- Performed operational checkout of hydraulic systems/instruments, mechanical surface controls, pneumatic, heating, and cooling systems; diagnosed and corrected hydraulic and mechanical malfunctions. Operationally checked out electrical systems such as AC/DC power distribution, fuel systems, flight control systems, landing gear systems, generators, installed instrumentation, and corrected malfunctions.
- Performed flight line operations, including launch and recovery of aircraft and servicing of the mechanical and hydraulic aircraft systems. Qualified to remove and install F/A-18 aircraft engines, ejection seats, pyrotechnics, F/A-18 flight control surfaces/actuators, and all maritime, weapon, and mission control systems with military training instructor experience.
- Avionic and Mechanical specialist and interpreted engineering drawings and schematics to read wires to find faults and troubleshoot significant systems within the aircraft.
- IAM Union
Plane Captain, Aviation Ordnanceman, & Avionics Electronics Technician - F/A-18F Super Hornets
United States Navy
NAF Atsugi, Japan
07.2010 - 07.2018
- Inspected, maintained, and repaired aircraft mechanical and electrical armament/ordnance systems. Service aircraft guns and accessories. Stowed, assembled, and loaded aviation ammunition, including aerial mines, torpedoes, missiles, and rockets.
- Serviced bombs, missiles, and rockets, releasing and launching devices. Loaded supplementary munitions; assembled tests; maintained air-launched guided missiles; and supervised operation of aviation ordnance shops, armories, and stowage facilities.
- Launched and recovered F/A-18F Super Hornet aircraft on land and out to sea. Performed regular airplane maintenance and troubleshooted and repaired complex electronic systems, employing the latest test equipment and procedures.
- VFA 102 World-Class Diamondbacks
Education
MBA - Business Administration
Maryville University in Saint Louis
St. Louis, MO12-2026
Bachelor of Science - Cyber Security
Lindenwood University
St. Charles, MO12-2018
Skills
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Project coordination
- Training and development
- Critical thinking
- Interpersonal skills
- Work Planning and Prioritization
- Flexible and adaptable
- Attention to detail
- Team training and development
- Partnership development
- Change management
- Cost management
Affiliations
- St. Louis Boeing Women in Leadership (BWIL)
- Boeing Veteran Employee Team (BVET)
- Boeing Black Engineer Association (BBEA)
- Society of Hispanic Professional Engineers (SHPE)
- Veterans of Foreign Wars (VFW)
Certification
- Earn Value Management (EVM) – Silver Medallion
- Secret Security Clearance (Active)
- Cost Account Manager (CAM)
Timeline
Customer Technical Training Specialist – Support Engineering – (6SGVI4)
The Boeing Company
01.2024 - Current
Engineering Multi-Skill Leader – Workforce Strategy – (6C1KMK)
The Boeing Company
12.2022 - 01.2024
Product Support Program Manager – F/A-18F, EA-18G, T45, & MQ-25A – (6SVBMK)
The Boeing Company
03.2022 - 12.2022
Customer Technical Training Specialist – F/A-18E/F, EA-18G & MQ-25A Lead – (6SGVI4)
The Boeing Company
11.2018 - 03.2022
F-15E/K/SG/SA/QA Logistics Engineering – (6SGDI2)
The Boeing Company
09.2017 - 11.2018
Flight Operations Mechanic – F/A-18E/F, EA-18G, F-15 & T-7A
The Boeing Company
07.2015 - 09.2017
Plane Captain, Aviation Ordnanceman, & Avionics Electronics Technician - F/A-18F Super Hornets
United States Navy
07.2010 - 07.2018
MBA - Business Administration
Maryville University in Saint Louis
Bachelor of Science - Cyber Security
Lindenwood University
CORE COMPETENCIES
- Data Analytics
- Logistics Engineering
- Customer Technical Training Development & Instruction
- Emotional Intelligence
- Organizational Leadership
- Program and Project Management Best Practices
- Process & Policy Development and Implementation
- Strategic Workforce Management & Planning
- Program Baselining & Proposals Process
- Employee Development
- Leaders Teaching Leaders Development
- Talent Recruitment & Marketing
- Boeing Problem Solving Model (BPSM)
- Trend Analysis
AWARDS & HONORS
2025 Modern-Day Technology Leader – Black Engineer of the Year (BEYA), 2009 Sailor of the Quarter, 2009 Sailor of the Year, Navy & Marine Corps Achievement Medal, Flagged Letter of Commendation-Flag (x2), National Defense Service Medal (x4), Global War on Terrorism Service Medal, Operation Iraqi Freedom Medal, Sea-Service Deployment Medal (x3), Battle “E” Service Medal (x1), Humanitarian Service Medal (x3), Aviation Warfare Specialist, Surface Warfare Specialist
2025 Black Engineer of the Year (BEYA) - Modern Day Technology Leader
Modern-Day Technology Leaders are men and women who are demonstrating outstanding performance in science, technology, engineering, and mathematics.