Channel N. Owens
Kansas City
Summary
Administrative and Customer Service Representative with over 15 years of relevant experience. I have a proven record of executing administrative goals and fulfilling departmental needs through time management, professionalism, and organizational skills. Possess significant exposure to a variety of functional areas, including customer service, account management, office operations, and computer skills. I am ready and eager to utilize previous experience to adapt to the critical needs of any office, call center or WFH position.
Overview
15
15
years of professional experience
Work History
Onboarding Specialist
Spring Venture Group
2025.10 - 2026.04
- Assisted in developing and completing onboarding materials, improving clarity and accessibility for new and returning Medicare insurance recipients.
- Maintained client records, ensuring accuracy and compliance with company standards.
- Collaborated with HR teams to identify areas for process improvement in onboarding workflows.
- Supported cross-departmental communication, aligning resources for effective onboarding process.
- Worked closely with Medicare insurance recipients, conducting surveys, assistance with various medical appointments, answering questions and addressing various concerns during onboarding process.
Warehouse Packer
IPSY
2024.08 - Current
- Pack and label products efficiently for timely shipment to customers.
- Operate packing equipment and maintain cleanliness of work area.
- Inspect incoming materials for quality and accuracy before packing.
- Collaborate with team members to optimize workflow and reduce errors.
- Assist in inventory management by tracking stock levels during packing process.
Data Conversion Specialist
Internal Revenue Service, IRS
2018.01 - 2019.08
- Analyzed data sets for accuracy during conversion processes.
- Enhanced data accuracy by implementing effective data conversion strategies and techniques.
- Developed and maintained documentation for data conversion of manually filed tax returns to digital tax records.
- Collaborated with IT teams to troubleshoot system-related issues.
- Ensured compliance with IRS standards throughout data migration projects.
- Created, shared, and reviewed conversion reports to confirm accurate data conversions.
- Developed customized routine to complete repetitive tasks, increasing overall productivity.
Administrative Assistant
Stacy Shaw Law and Associates
2017.01 - 2017.11
- Managed scheduling and calendar coordination for 3 traffic attorneys, ensuring efficient time management.
- Assisted in drafting legal documents and correspondence, maintaining accuracy and compliance with regulations.
- Organized and maintained client files, enhancing retrieval efficiency and confidentiality.
- Coordinated communication between clients and legal staff, facilitating information flow and responsiveness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
HR Support Specialist/Client Relations
H&R Block Headquarters
2013.01 - 2016.01
- Managed employee onboarding processes, ensuring compliance with company policies and regulatory requirements.
- Provided guidance on HR policies, addressing inquiries to promote understanding among employees.
- Assisted in administering benefits programs, ensuring accurate enrollment and timely resolution of issues.
- Supported employee relations initiatives by serving as a liaison between employees and management to address concerns quickly and effectively.
- Developed and maintained HR documentation to support organizational efficiency and employee engagement initiatives.
Receptionist
American Family Insurance Claims Office
2011.01 - 2012.01
- Managed front desk operations, ensuring efficient scheduling and client check-in processes.
- Assisted with claims processing by responding to inquiries and providing necessary documentation.
- Coordinated communication between clients and insurance adjusters to expedite claim resolution.
- Developed and implemented office procedures that improved workflow efficiency by streamlining task assignments.
- Oversaw daily office activities, including filing, emails, mail, office cleaning.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associates Degree - Liberal Arts
Penn Valley Community College
2018-01
Diploma - undefined
Central High School
Kansas City, Missouri2008-01
Skills
- Microsoft Suite
- Oral & Written Communications Skills
- Efficient Data Entry Typing at 35 wpm
- Quality Customer Service Ability
- Record Keeping & Data Entry
- Customer service & Office Administation
Timeline
Onboarding Specialist
Spring Venture Group
2025.10 - 2026.04
Warehouse Packer
IPSY
2024.08 - Current
Data Conversion Specialist
Internal Revenue Service, IRS
2018.01 - 2019.08
Administrative Assistant
Stacy Shaw Law and Associates
2017.01 - 2017.11
HR Support Specialist/Client Relations
H&R Block Headquarters
2013.01 - 2016.01
Receptionist
American Family Insurance Claims Office
2011.01 - 2012.01
Diploma - undefined
Central High School
Associates Degree - Liberal Arts
Penn Valley Community College