ChanHeng IO
Macao
Summary
Skilled at planning and mentoring field service personnel to troubleshoot and correct device problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for casino industry.
Cross-functional communication(R/D,Design,Marketing,Content),integrated ideas and requirements
Expert in defining project scope, objectives, and deliverables, and translating them into detailed project plans.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
WDG Macau Limited
07.2024 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
Slot Technician
City Of Dreams
07.2015 - 07.2024
- Stayed up-to-date on industry trends and advancements in technology, applying this knowledge to optimize machine performance.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Coordinated and organized special projects relevant to new machine installations, conversions,relocations.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
Education
Bachelor’s Degree in Information Management - Information Management
National University of Kaohsiung
Taiwan07-2015
Skills
- Project management
- Remote support
- Equipment installation
- Troubleshooting and repair
- On-site support
- Field operations management
Languages
Chinese (Mandarin), Chinese (Cantonese)
Native language
English
Intermediate
B1
Timeline
Field Service Engineer
WDG Macau Limited
07.2024 - Current
Slot Technician
City Of Dreams
07.2015 - 07.2024
Bachelor’s Degree in Information Management - Information Management
National University of Kaohsiung
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