Chanda Woods
Richmond
Summary
With over 10 years of experience in retail, customer service, and management, I am a personable and persistent Sales Associate. Excellent interpersonal skills enable me to build strong customer connections. Ambitious, detail-oriented, and highly professional, consistently exceeding sales goals. Six years of cashier experience have honed my thoughtful and organized multitasking abilities under pressure. Customer-oriented cosmetologist with extensive knowledge in products and chemical treatments. Intuitive to client needs and a friendly people-person. Keeping up-to-date on new styles, colors, and techniques to provide a full range of beauty services. State of Missouri Cosmetology License showcases expertise in the field.
Overview
16
16
years of professional experience
Work History
Manager
Caseys General Stores Inc
11.2023 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Hair Stylist
Jps Total Image
02.2023 - 03.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Order Processor
Hallmark
09.2021 - 02.2023
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Expedited shipping procedures to meet delivery targets, coordinating closely with logistics team.
Sales associate
Green Environmental Opportunities, LLC
05.2009 - 08.2021
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Hair stylist
New Concept
09.2015 - 09.2019
- Booth rented/ apprenticed at this salon right after i graduated hair school
Education
High School Diploma -
Richmond High School
Richmond, Missouri05.2005
costemology -
House of Heavilin
Blue Springs, Missouri09.2016
Skills
- Client Support
- Hair Color & Extension Expert
- Men’s & Women’s Cuts
- Current Trend Knowledge
- Regulatory Compliance
- Scheduling
- Sales
- Team leadership
- Microsoft Office
- Receptionist
- Staff training and development
- Customer service
- Cross-functional teamwork
- Sales management
- Decision-making
Personal Information
Hobbies: I am a highly motivated person. I enjoy spending my free time with my kids outside or inside watching movies. I like to travel and see and learn new things.
Timeline
Manager
Caseys General Stores Inc
11.2023 - 03.2025
Hair Stylist
Jps Total Image
02.2023 - 03.2024
Order Processor
Hallmark
09.2021 - 02.2023
Hair stylist
New Concept
09.2015 - 09.2019
Sales associate
Green Environmental Opportunities, LLC
05.2009 - 08.2021
costemology -
House of Heavilin
High School Diploma -
Richmond High School
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