Chanda Woods
Richmond
Summary
With over 10 years of experience in retail, customer service, and management, I am a personable and persistent Sales Associate. Excellent interpersonal skills enable me to build strong customer connections. Ambitious, detail-oriented, and highly professional, consistently exceeding sales goals. Six years of cashier experience have honed my thoughtful and organized multitasking abilities under pressure. Customer-oriented cosmetologist with extensive knowledge in products and chemical treatments. Intuitive to client needs and a friendly people-person. Keeping up-to-date on new styles, colors, and techniques to provide a full range of beauty services. State of Missouri Cosmetology License showcases expertise in the field.
Overview
16
16
years of professional experience
Work History
Manager
Caseys General Stores Inc
Liberty, MO
11.2023 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Hair Stylist
Jps Total Image
Richmond, MO
02.2023 - 03.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Order Processor
Hallmark
Liberty, MO
09.2021 - 02.2023
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Expedited shipping procedures to meet delivery targets, coordinating closely with logistics team.
Sales associate
Green Environmental Opportunities, LLC
05.2009 - 08.2021
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Hair stylist
New Concept
Richmond, Missouri
09.2015 - 09.2019
- Booth rented/ apprenticed at this salon right after i graduated hair school
Education
High School Diploma -
Richmond High School
Richmond, Missouri05.2005
costemology -
House of Heavilin
Blue Springs, Missouri09.2016
Skills
- Client Support
- Hair Color & Extension Expert
- Men’s & Women’s Cuts
- Current Trend Knowledge
- Regulatory Compliance
- Scheduling
- Sales
- Team leadership
- Microsoft Office
- Receptionist
- Staff training and development
- Customer service
- Cross-functional teamwork
- Sales management
- Decision-making
Personal Information
Hobbies: I am a highly motivated person. I enjoy spending my free time with my kids outside or inside watching movies. I like to travel and see and learn new things.
Timeline
Manager
Caseys General Stores Inc
11.2023 - 03.2025
Hair Stylist
Jps Total Image
02.2023 - 03.2024
Order Processor
Hallmark
09.2021 - 02.2023
Hair stylist
New Concept
09.2015 - 09.2019
Sales associate
Green Environmental Opportunities, LLC
05.2009 - 08.2021
costemology -
House of Heavilin
High School Diploma -
Richmond High School