CHAN WENG KEI
Macau
Overview
8
8
years of professional experience
Work History
Control Room Officer
Guardforce Mcau
Macau
2024.08 - Current
- Responded quickly and effectively to emergency situations as they arose.
- Answering and call forwarding; receiving the visitor.
- Implemented effective communication between the field personnel and the control room staff.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
Stage Set Decorator
Macao Cultural Centre
Macau
2024.01 - 2024.08
- Managed day-to-day operations of the Set Decorating department including scheduling crew members.
- Set up the background and props required for the stage.
Sales Advisor
Now'z Dance Studio
Macau
2020.12 - 2024.06
- Demonstrated product features and benefits to potential customers.
- Answered requests and concerns with friendly and knowledgeable service.
- Shoot product videos and share them on social media.
Premium Services Supervisor
SUNCITY GROUP
Macau
2018.06 - 2019.12
- Settled disputes or helped solve the customer concerns.
- Oversaw daily operations within the premium services department including scheduling staff shifts, managing budgets, resolving conflicts between staff members.
- Complete the KPI required by the company
Client Advisor
Prada
Macau
2017.01 - 2018.01
- Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
- Work in synergy with the back house, participate in the daily operations of the store, and maintain an organized stock room.
- Work as a team player, and partner with fellow colleagues.
Education
Bachelor - International Tourism & Hotel Management
City of University of Macau
Mcau2019-07
Skills
- Computer skills: Microsoft Word, PowerPoint, Excel
- Language skills: Mandarin (native speaker), Cantonese (native speaker), English (intermediate), Portuguese (basic)
- Soft skills: communication skills, self-management, teamwork, adaptability
- Certificate: A1 & B driver's license, IPOR A2 Portuguese language certificate
Timeline
Control Room Officer
Guardforce Mcau
2024.08 - Current
Stage Set Decorator
Macao Cultural Centre
2024.01 - 2024.08
Sales Advisor
Now'z Dance Studio
2020.12 - 2024.06
Premium Services Supervisor
SUNCITY GROUP
2018.06 - 2019.12
Client Advisor
Prada
2017.01 - 2018.01
Bachelor - International Tourism & Hotel Management
City of University of Macau