Chad Stevenson
Warrensburg,MO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
PLAYERS Restaurant Lounge
01.2011 - Current
- Hire, train, schedule and manage 40+ staff members
- Order product and control inventory within budget limitations
- Supervise daily front and back of house operations
- Manage labor and product costs to ensure profitability
- Oversee hosting of private banquet events with up to two hundred guests, including layout and setup, contracts, budgeting, menu selection, cooking menu items and staffing
- Ensure customer satisfaction and drive sales by training and advising staff on upselling strategies and customer service skills
Sales Intern
Inter-state Studio
01.2010 - 01.2011
- Trained by inside and in field sales representatives to drive sales, foster customer relationships and handle service issues to ensure customer satisfaction and retention
- Managed customer expectations and helped navigate sales processes.
Warehouse Manager
Arwood’s Furniture and Mattress
01.2008 - 01.2010
- Oversee receiving, delivery coordination and warehousing -Ensure safety protocol and proper use of warehouse equipment -Hire, train, schedule and manage staff
Education
Marketing -
University of Central Missouri
Warrensburg, MOSkills
- Management
- Hiring
- Scheduling
- Event planning and catering
- Customer service
Timeline
General Manager
PLAYERS Restaurant Lounge
01.2011 - Current
Sales Intern
Inter-state Studio
01.2010 - 01.2011
Warehouse Manager
Arwood’s Furniture and Mattress
01.2008 - 01.2010
Marketing -
University of Central Missouri
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