CELIA AMES
Ozark
Summary
EMS leader with more than 20 years of paramedic experience and over a decade in supervisory and operational leadership roles. Recognized for calm, compassionate leadership in high‑stress environments and a proven ability to support individuals and teams through complex clinical and operational challenges. Skilled in system‑level coordination, staff development, and cultivating a culture of professionalism and patient‑centered care. Committed to advancing EMS through mentorship, education, evidence‑based practice, and collaborative leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Lieutenant
Taney County Ambulance District
Hollister, MO
05.2024 - Current
• Provide operational leadership and system support across district units.
• Mentor field staff and reinforce a culture of professionalism and compassionate care.
• Cross-trained as Emergency Medical Dispatcher (EMD) to support system needs during high-volume or critical events.
Paramedic
Taney County Ambulance District
Hollister, Mo
05.2023 - 05.2024
• Delivered high-quality, evidence-based patient care with strong patient rapport.
• Performed advanced assessments and interventions in dynamic environments.
Paramedic Field Supervisor
South Howell County Ambulance
West Plains, Mo
08.2021 - 11.2023
• Supported field crews with clinical and operational guidance.
• Managed scheduling, supply ordering, and administrative reporting.
• Investigated performance concerns and patient-care-related complaints.
• Led community outreach and education initiatives.
• Mentored new paramedics through onboarding and field integration.
Int. Assistant Operations Manager
Hall Ambulance Service
Bakersfield, Ca
03.2021 - 08.2021
• Led customer complaint resolution and ensured timely follow-up.
• Conducted accident investigations, including ambulance crashes.
• Supervised and scheduled the field supervisor team.
• Interviewed, hired, and separated employees as needed.
Paramedic Field Supervisor
Hall Ambulance Service
Bakersfield, Ca
03.2015 - 03.2021
• Coordinated daily operations for 25–35 ambulances.
• Assisted in policy and procedure development.
• Conducted evaluations and facilitated operational improvements.
• Trained probationary supervisors and mentored junior supervisors
Paramedic
Hall Ambulance Service
Bakersfield, Ca
11.2007 - 03.2015
- Trained 35+ new EMTs and Paramedics/Paramedic interns
- Field Training Officer of the Year- 2013
- Exemplary Patient Care Award- 2013, 2014, 2015
Education
Bachelor of Science (B.S.) - Secondary Science Education
Western Governors University
06-2025
Paramedic Program -
Bakersfield College
Bakersfield, CaSkills
Operational Leadership & System Coordination
Crew Support & Field Supervision
High-Acuity Incident Management
Complaint Resolution & Investigations
Staff Development & Mentorship
Policy Implementation
Instructor-Level Education
Certification
• Instructor: PHTLS, AMLS, EPC, EVOC
• Instructor: American Red Cross & HSI
• Provider: PALS, ACLS
• Certified Substitute Teacher – Missouri DESE
Timeline
Operations Lieutenant
Taney County Ambulance District
05.2024 - Current
Paramedic
Taney County Ambulance District
05.2023 - 05.2024
Paramedic Field Supervisor
South Howell County Ambulance
08.2021 - 11.2023
Int. Assistant Operations Manager
Hall Ambulance Service
03.2021 - 08.2021
Paramedic Field Supervisor
Hall Ambulance Service
03.2015 - 03.2021
Paramedic
Hall Ambulance Service
11.2007 - 03.2015
Bachelor of Science (B.S.) - Secondary Science Education
Western Governors University
Paramedic Program -
Bakersfield College
Additional Information
- Experienced educator in BLS, ACLS, PHTLS, and PALS
- Certified Substitute Teacher by Missouri Department of Elementary and Secondary Education