Cecily Phillippi
Joplin
Summary
Dedicated substitute teacher with 8 years of experience in educational settings, specializing in early childhood and special education. Proven ability to support diverse learning needs and manage classroom behaviors effectively. Skilled in curriculum assistance and fostering a positive learning environment. Holds a Substitute Teaching Certification and adept in communication and classroom management, seeking to leverage educational expertise in a remote work setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Mercy Hospital Joplin
Joplin, MO
03.2026 - Current
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Assisted with insurance verification processes to ensure accurate billing procedures.
- Provided front desk support, addressing patient inquiries and resolving concerns promptly.
Substitute Teacher
Neosho R-V-Neosho, MO
Neosho, MO
12.2023 - 03.2026
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Provided one-on-one assistance to students who required additional support or clarification
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Maintained accurate records of student attendance, grades, and progress for reporting purposes
- Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
- Demonstrated flexibility in adapting instructional plans based on unexpected changes or disruptions
- Monitored student behavior during recess periods or extracurricular activities outside of the classroom setting
Preschool Teacher Assistant
Neosho School District-Neosho, MO
Neosho, MO
05.2023 - 12.2023
- Supported classroom management by maintaining a safe and nurturing environment for children
- Provided individualized attention to students, addressing their unique needs and learning styles
- Collaborated with lead teacher to develop and implement behavior management strategies
- Assisted with the supervision of children during outdoor playtime, ensuring their safety at all times
- Facilitated small group activities to promote social interaction and enhance cognitive development
- Participated in staff meetings to discuss curriculum planning, student progress, and classroom management strategies
- Collaborated with other teaching assistants to share ideas, resources, and best practices for effective teaching methods
- Implemented creative arts activities such as painting, drawing or crafts that enhanced fine motor skills
- Monitored bathroom breaks while promoting independence among students
- Demonstrated patience when dealing with challenging behaviors or conflicts among students
- Maintained cleanliness of the classroom by organizing toys/materials after use
Special Education Paraprofessional
Diamond R4 School District-Diamond, MO
Diamond, MO
01.2022 - 11.2022
- Provided one-on-one support to students with special needs, assisting them in their academic and social development
- Assisted in the implementation of behavior management techniques, promoting a positive and inclusive learning environment for all students
- Supported students during transitions between activities or classrooms, ensuring their safety and well-being at all times
- Promoted independence skills among students by teaching self-help tasks such as personal hygiene routines or organizational strategies
- Supported communication needs of non-verbal or limited verbal ability students through alternative communication systems such as picture schedules or sign language cues
- Ensured a safe learning environment for all students by implementing appropriate behavior intervention plans when necessary
- Attended professional development workshops/trainings regularly to stay updated on best practices in special education and inclusion strategies
- Assisted in the preparation of instructional materials, including visual aids, worksheets, or adapted books to support student learning
- Provided emotional support to students with behavioral or emotional challenges, implementing de-escalation techniques and promoting self-regulation skills
- Demonstrated flexibility and adaptability in responding to changing student needs or classroom dynamics
- Served as a positive role model for students by demonstrating empathy, patience, and respect for individual differences
- Fostered a sense of belonging among students by encouraging peer interactions and fostering friendships within the classroom setting
Customer Service Representative
Scholastic-Joplin, MO
Joplin, MO
08.2020 - 01.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
Assistant Bookkeeper
Auto Transport Services-Webb City, MO
Webb City, MO
01.2016 - 08.2020
- Assisted in maintaining accurate financial records by entering and reconciling daily transactions
- Managed accounts payable and receivable processes, ensuring timely payments and collections
- Maintained organized filing system for invoices, receipts, and other financial documents
- Utilized accounting software to record and track financial transactions accurately
- Verified vendor invoices against purchase orders to ensure accuracy before processing payments
- Assisted in payroll processing by verifying employee timesheets and calculating wages accurately
- Maintained confidentiality of sensitive financial information at all times
- Provided administrative support such as answering phone calls, scheduling appointments, and managing correspondence
- Developed strong knowledge of accounting principles, regulations, and best practices
Education
Bachelor of arts - Creative W
Southern New Hampshire University
12-2024
Skills
- Microsoft Word
- Teaching
- Experience working with students
- Typing
- Bookkeeping
- Journal Entries
- Childcare
- Experience with children
- 10 Key Data Entry
- Office Management
- QuickBooks
- Classroom experience
- Windows
- Special education
- Microsoft Powerpoint
- Technical support
- Excel
- Google Docs
- Accounts Receivable
- Microsoft Outlook
- General Ledger Accounting
- Microsoft Office
- Behavior management
- Communication skills
- Classroom management
- Account Reconciliation
- Accounts Payable
- Early childhood education
Certification
Substitute Teaching Certification
Timeline
Patient Service Representative
Mercy Hospital Joplin
03.2026 - Current
Substitute Teacher
Neosho R-V-Neosho, MO
12.2023 - 03.2026
Preschool Teacher Assistant
Neosho School District-Neosho, MO
05.2023 - 12.2023
Special Education Paraprofessional
Diamond R4 School District-Diamond, MO
01.2022 - 11.2022
Customer Service Representative
Scholastic-Joplin, MO
08.2020 - 01.2022
Assistant Bookkeeper
Auto Transport Services-Webb City, MO
01.2016 - 08.2020
Bachelor of arts - Creative W
Southern New Hampshire University