Cecilia Deleon

• Scale semi-trucks in and out from loading and unloading product. Compile and complete all paperwork the driver needs for their next destination, and for company filing.
• Scan, email and file all necessary documents. Update Excel schedule spreadsheets.
• Use EveryWeigh and NewBos systems daily for BOLs, load information and scaling. Familiar with and use manual truck scale as well.
• Communicate with managers, supervisors, and production techs about the inbound and outbound loads.
• Make paperwork for future inbound and outbound loads.
• Daily use of Microsoft Word, Excel, and Outlook.
• Work with Plant Manager and Shift Supervisor to find and correct any inventory or paperwork issues.

• Oversaw collaboration between Second Harvest and 50 partner agencies, enhancing food distribution efforts across 19 counties. Managed relationships with 4 agencies in northeast Kansas and 15 agencies in northwest Missouri.
• Executed order placements for USDA/TEFAP commodities from warehouse to ensure timely delivery or pickup by partner agencies.
• Assisted in communication with MO DSS regarding USDA/TEFAP commodity program. Supported warehouse audits conducted by Second Harvest in collaboration with MO DSS.
• Executed monthly warehouse inventory assessments to ensure accurate stock levels.
• Assisted in conducting in-person visits for inspections and training sessions with partner agencies. Supported various needs from partner agencies through travel and on-site engagement. Facilitated communication and collaboration during visits to enhance partnerships.
• Facilitated completion of SNAP applications in person, via phone, and at four correctional facilities within service area.
• Gathered data and produced detailed monthly reports reflecting contributions from all partner agencies.

Processed payments for service department vendors and additional departmental vendors. Scanned and uploaded statements and invoices into the system after issuing checks. Contacted vendors to resolve missing paperwork and requested reprints. Distributed invoices to relevant departments and managers for payment approvals.

Assisted service department by managing service calls and scheduling appointments. Directed calls to appropriate service advisors as needed. Made outgoing calls to inform customers about recall work. Handled appointment scheduling and cancellations through GM's website. Facilitated rental car check-in and check-out processes. Coordinated vehicle pickups for customers or arranged transportation for them to retrieve their completed vehicles. Utilized e-lead website to access OnStar information for appointment setting via email and phone calls.

• Answered phone calls and took messages as needed. Delivered and distributed mail efficiently. Scanned documents into the computer system. Maintained cleanliness and organization of customer waiting area. Assisted with additional tasks as required.

• Executed all mandatory training programs, including specialized instruction from Missouri Highway Patrol Troop H on the MULES system.
• Collaborated with inmates in Puppies 4 Parole program to ensure proper care and management of program dogs.
• Compiled monthly reports for housing unit by gathering necessary data and information. Recorded visitor details in system and documented conduct violations.

• Managed daily office operations independently. Responded to all incoming calls for St. Joseph Regional Office and welcomed visitors. Collected mail from post office each morning, organized correspondence, and dispatched necessary items.
• Assisted 14 insurance agents with various office tasks. Communicated with customers to address inquiries regarding policies. Recorded messages and promptly relayed them to the appropriate agent. Conducted daily filing and performed computer tasks using email, Microsoft Word, Microsoft Excel, and the company system.