Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catina Goodman

Kennett,MO

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

9
9
years of professional experience

Work History

People Department Manager

McDonald's
03.2023 - Current
  • Managed personnel evaluations, ensuring timely feedback and opportunities for employee growth.
  • Led strategic planning efforts for departmental goals, aligning objectives with organizational mission and vision.
  • Provided coaching to managers on effective leadership techniques, contributing to improved team dynamics.
  • Streamlined HR processes for improved efficiency and reduced administrative time spent on tasks.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed approximately 35+ incoming calls per day from customers.

Caregiver

Bails and Associates
11.2022 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.

Produce Associate

Walmart
10.2017 - 10.2018
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Unloaded and stocked up to 15 inventory pallets per shift.

Shift Manager

KFC
05.2016 - 10.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Thoroughly communicated and gave exceptional customer service to over 60 customers per shift.

Education

Associate of Arts - Business Administration And Management

Three Rivers Community College
Kennett
06-2022

High School Diploma -

Kennett High School
Kennett
05-2015

Skills

  • Compliance with HR Standards
  • Performance Review Management
  • HR analytics
  • Guidance and Support
  • Hiring Process Management
  • Operational Oversight
  • Customer Service Excellence
  • Store Opening Procedures
  • Knowledge of Financial Concepts

Timeline

People Department Manager

McDonald's
03.2023 - Current

Caregiver

Bails and Associates
11.2022 - Current

Produce Associate

Walmart
10.2017 - 10.2018

Shift Manager

KFC
05.2016 - 10.2017

Associate of Arts - Business Administration And Management

Three Rivers Community College

High School Diploma -

Kennett High School
Catina Goodman