Catina Goodman
Kennett,MO
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
9
9
years of professional experience
Work History
People Department Manager
McDonald's
03.2023 - Current
- Managed personnel evaluations, ensuring timely feedback and opportunities for employee growth.
- Led strategic planning efforts for departmental goals, aligning objectives with organizational mission and vision.
- Provided coaching to managers on effective leadership techniques, contributing to improved team dynamics.
- Streamlined HR processes for improved efficiency and reduced administrative time spent on tasks.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed approximately 35+ incoming calls per day from customers.
Caregiver
Bails and Associates
11.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Produce Associate
Walmart
10.2017 - 10.2018
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Unloaded and stocked up to 15 inventory pallets per shift.
Shift Manager
KFC
05.2016 - 10.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Thoroughly communicated and gave exceptional customer service to over 60 customers per shift.
Education
Associate of Arts - Business Administration And Management
Three Rivers Community College
Kennett06-2022
High School Diploma -
Kennett High School
Kennett05-2015
Skills
- Compliance with HR Standards
- Performance Review Management
- HR analytics
- Guidance and Support
- Hiring Process Management
- Operational Oversight
- Customer Service Excellence
- Store Opening Procedures
- Knowledge of Financial Concepts
Timeline
People Department Manager
McDonald's
03.2023 - Current
Caregiver
Bails and Associates
11.2022 - Current
Produce Associate
Walmart
10.2017 - 10.2018
Shift Manager
KFC
05.2016 - 10.2017
Associate of Arts - Business Administration And Management
Three Rivers Community College
High School Diploma -
Kennett High School
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