Catherine Vonderhaar
Sainte Genevieve
Summary
Dynamic Administrative Assistant with proven expertise at Frontenac Home Dialysis, excelling in customer service and office administration. Recognized for optimizing scheduling and enhancing operational efficiency, while fostering strong client relationships. Adept in Microsoft Office and committed to meticulous recordkeeping, ensuring seamless workflow and compliance with data protection regulations.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Frontenac Home Dialysis
10.2008 - 06.2025
- Managed scheduling and coordinated appointments for executives to enhance operational efficiency.
- Assisted in organizing meetings by preparing agendas and distributing relevant materials.
- Handled incoming correspondence, prioritizing communications for prompt response and action.
- Maintained accurate filing systems, ensuring easy access to essential documents and records.
- Provided customer service support by addressing inquiries and resolving issues effectively.
- Collaborated with team members on administrative projects, fostering a cooperative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Associate of Applied Business -
St Louis Community College
St Louis, MOHigh School Diploma -
Lindbergh High
St Louis, MO05-1990
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Document management
- Data management
- Spreadsheets
- Data collection
- Prioritization
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Document control
- Multi-line phone proficiency
- Resourceful
- Records administration
- Tech-Savvy
- Schedule management
- Business administration
- Training and coaching
- Database administration
- Letter preparation
- Record preparation
- Inventory systems
- Reception oversight
Timeline
Administrative Assistant
Frontenac Home Dialysis
10.2008 - 06.2025
Associate of Applied Business -
St Louis Community College
High School Diploma -
Lindbergh High
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