Catherine Bone

• Cross-trained across four positions, bridging customer service and background operations into a comprehensive body
• Demonstrated strong problem-solving and communication skills by promptly resolving customer and staff disputes, improving satisfaction
• Sustained quality performance during 12+ hour shifts with minimal to no breaks
• Managed multiple tables (sometimes 8+) simultaneously while maintaining accuracy, efficiency, and attention to detail

Demonstrated empathy, communication, advocacy, and patient-centered care while working with individuals and families during end-of-life experiences

• Assisted patients and caregivers with non-clinical support needs, enhancing patient well-being through diversion activities, memory retention initiatives, errands, and respite support for guardians
• Supported bereavement services by conducting outreach calls, family visits, and condolence correspondence, facilitating grief support and ceremonial events for families
• Maintained communication with patients' primary caregivers post-visits to evaluate ongoing concerns and tailor future care interactions to better meet patient needs
• Maintained strict patient confidentiality and professionalism via applying HIPAA standards and exercising sound judgment in all patient-related interactions
• · Provided weekly companionship to hospice/palliative care patients, offering emotional support and fostering meaningful interpersonal connections

• Mastered documentation and rapid decision-making processes while fostering interdisciplinary collaboration in ICU and OR settings
• Acquired knowledge in primary subsections of anesthesia including airway management, pharmaceuticals, aseptic techniques, and safety protocols to support effective patient care
• Collaborated with another nurse to reposition ICU patients using transfer equipment, enhancing patient comfort and care experience