Cassity Coldiron
Kansas City
Summary
Adaptable and results driven Sales Representative with extensive experience in B2C environments, adept at leveraging exceptional customer relations skills to attract and retain clients. Proven ability to effectively demonstrate products and close sales through a committed approach. Expertise in handling inbound calls, strategic planning, and task prioritization to maximize efficiency. Dedicated customer service professional known for establishing rapport with clients while maintaining high levels of satisfaction. Passionate about cultivating relationships and driving growth through quality service and process optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Agent/ Sales Specialist
Spring Venture Group
KANSAS CITY, MO
06.2021 - Current
- Assisted Medicare beneficiaries by identifying and providing tailored solutions for medical, dental, pharmaceutical, and overall healthcare needs
- Handled high-volume inbound calls from third-party clients with professionalism and efficiency
- Conducted outbound calls to clients and insurance providers to gather information and resolve inquiries
- Communicated directly with clients to explain healthcare insurance options and address concerns
- Qualified and assessed leads to determine eligibility and appropriate coverage options
- Demonstrated strong time management skills while managing multiple tasks and meeting deadlines
- Provided group leadership support, contributing to team coordination and performance
- Performed extensive data entry with a high level of accuracy and attention to detail
- Maintained organized records of applications, consents, and client information in compliance with company standards
HR Specialist
H&R Block
KANSAS CITY, MO
12.2020 - 05.2021
- Supported HR Employee Relations by addressing employee concerns and ensuring compliance with company policies
- Responded to payroll-related inquiries, providing accurate and timely information to employees
- Assisted with onboarding processes by answering new hire questions and guiding them through required procedures
- Provided comprehensive information regarding employee benefits, including eligibility and enrollment
- Conducted research to resolve employee issues and ensure accurate, up-to-date responses
- Created, tracked, and managed HR cases, ensuring timely resolution and proper documentation
- Maintained detailed and organized records of employee interactions and case outcomes
Associate
Guitar Center
KANSAS CITY, MO
09.2020 - 11.2020
Material Handler
FedEx
CHILLICOTHE, MO
11.2019 - 07.2020
Education
DMI PRO -
Digital Marketing Institute
01-2023
Metropolitan Maple Woods
Skills
- MS Office Proficiency
- Sales Support
- Content Marketing
- SEO
- Social Media Marketing
- Email Marketing
- Web Development
- Client relations
- Customer assistance
- Sales training
- Building rapport
- Client analysis
- Regulatory compliance
Certification
- Licensed - Health and Life Insurance - 2021-current
- Certified - Digital Marketing, AMA - DMI - 2023-current
Timeline
Sales Agent/ Sales Specialist
Spring Venture Group
06.2021 - Current
HR Specialist
H&R Block
12.2020 - 05.2021
Associate
Guitar Center
09.2020 - 11.2020
Material Handler
FedEx
11.2019 - 07.2020
DMI PRO -
Digital Marketing Institute
Metropolitan Maple Woods