Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Dorsey

Eureka,MO

Summary

I am a hard-working, high energy hospitality specialist with a passion for customer satisfaction. I have over 15 years in the food service industry. I am known for great reliability and attention to detail. I have a passion for assisting people in having an enjoyable experience.

Overview

6
6
years of professional experience

Work History

Banquet Server & Server Trainer

Coopers Hawk Winery and Resturaunt
Town And Country, Missouri
04.2023 - Current
  • Server & Service Trainer- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced service environment.
  • Welcomed new hires by creating an encouraging environment for them to learn the Coopers Hawk standard of service. As well as teaching them all about Coopers Hawks winery and wine club.
  • Banquet Server- Provided wine service, served appetizers, delivered entrees, and refilled beverages for banquet guests while maintaining a enjoyable environment for the event at hand.
  • Demonstrated exceptional teamwork by collaborating with fellow servers and kitchen staff to maintain a smooth flow of service during large-scale events.
  • Managed the set up and breakdown of the event. I was responsible for reviewing the Banquet Executive Order and ensuring all guest special needs were met.

Team Leader

Chick-fil-A
06.2021 - 02.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Bartender and Service Trainer

Stoney River Steakhouse
01.2019 - 05.2021
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift while maintaining the appropriate health and safety protocols.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation and wonderful drink recomendations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

No Degree - Business Administration And Management

Saint Louis Community College
St. Louis, MO

High School Diploma -

Midwest Academy
Keokuk, IA
10-2007

Skills

  • Strong teamwork
  • Time management
  • Customer service
  • Guest Relations

Timeline

Banquet Server & Server Trainer

Coopers Hawk Winery and Resturaunt
04.2023 - Current

Team Leader

Chick-fil-A
06.2021 - 02.2023

Bartender and Service Trainer

Stoney River Steakhouse
01.2019 - 05.2021

No Degree - Business Administration And Management

Saint Louis Community College

High School Diploma -

Midwest Academy

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Cassidy Dorsey