Cassidi Baker
Springfield
Summary
Dynamic business professional with a strong foundation in administrative and support roles. Known for enhancing office productivity and supporting key business functions through efficient organization and communication. Focused on team collaboration and results, adaptable to changing workforce needs. Skilled in calendar management, document preparation, and client/customer relations.
Overview
9
9
years of professional experience
Work History
Business Assistant
James River Dental
11.2022 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations in a dental setting.
- Facilitated strong working relationships among staff members by creating open lines of communication.
- Greet patients and welcome them into an accepting environment, including check-ins and check-outs, processing payments, submitting insurance claims, verifying insurance, and thoroughly maintaining up-to-date paperwork
- Answering phone calls to generate a strong patient flow, introducing them to how the practice works along with standard pricing for procedures
- Account configuration and posting account payments with debit and credit adjustments
Hygiene Assistant
Heartland Dental
11.2021 - 11.2022
- Verified insurance eligibility and benefit information prior to patient’s appointments, input information into file, and managed changes to their policies throughout the year
- Prepared morning daily report and important patient information to discuss with team prior to business day to limit any potential conflicts
- Utilized monthly balance reports to collect on outstanding claims or balances on accounts
- Completed comprehensive examinations, capable of taking intraoral and extraoral imaging including panoramic imaging, bitewing imaging, and periapical imaging
- Sterilized operatories and instruments for packaging
- Completed prophylaxis on patient’s
- Present treatment plans and help patients understand the breakdown of treatment recommended by the doctor.
Pharmacy Technician
Cox Health
05.2020 - 03.2021
- Fill patient prescriptions
- Process insurance through patient profiles
- Answer patient phone calls and assist with any prescription needs, fax or call doctor’s offices regarding patient information, input medications into the system,
- Open cash registers at the beginning of the shift, stock shelves, and maintain a clean environment, place orders for inventory
Sales Associate
Bath and Body Works, Limited Brands
08.2017 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Angus Branch Steakhouse
04.2016 - 12.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies and fold silverware
Education
Associate of Applied Science - Dental Assisting
Ozarks Technical Community College
Springfield, MO10-2022
Cosmetology - Cosmetology
Academy of Hair Design
Springfield, MO10-2017
High School Diploma -
Mount Vernon High School
Mount Vernon, Missouri05-2016
Skills
- Customer service
- Bank deposits
- Payment processing
- Call reception
- Analytical thinking
- Professionalism
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team leadership
Timeline
Business Assistant
James River Dental
11.2022 - Current
Hygiene Assistant
Heartland Dental
11.2021 - 11.2022
Pharmacy Technician
Cox Health
05.2020 - 03.2021
Sales Associate
Bath and Body Works, Limited Brands
08.2017 - 02.2019
Server
Angus Branch Steakhouse
04.2016 - 12.2016
Associate of Applied Science - Dental Assisting
Ozarks Technical Community College
Cosmetology - Cosmetology
Academy of Hair Design
High School Diploma -
Mount Vernon High School
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