Cassandra Lewis
Desoto
Summary
Versatile professional with a proven track record of enhancing client trust through exceptional interpersonal communication and critical thinking. Skilled in relationship management and customer satisfaction, adept at driving business growth and mentoring teams for peak performance. Demonstrates adaptability and a commitment to excellence, achieving significant improvements in efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Personal Banker
Commerce Bank
12.2021 - Current
- Enhanced client trust and loyalty through exemplary interpersonal communication.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Ensured compliance with banking standards in all customer financial interactions.
- Assessed clients' financial needs and provided customized product solutions, driving new business.
- Handled deposits, withdrawals, and wire transfers to ensure seamless banking transactions.
- Partnered with managers to execute changes that heightened overall efficiency in the branch network.
- Mentored new banking staff, improving service quality and team performance.
Medical Receptionist
Mercy Hospital St. Louis
06.2021 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Guided patients through necessary documentation procedures.
- Ensured adherence to HIPAA regulations and medical office policies regarding patient information.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Assistant Manager
Torrid
08.2016 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured a clean and safe store environment to boost customer satisfaction.
- Oversaw cash intake and deposit records, enhancing accuracy.
- Enhanced customer contentment through swift complaint resolution.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supported recruitment, interviewing, hiring, and onboarding processes to ensure sufficient staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Cheerleading Coach
ACTIVSTARS
12.2015 - 01.2019
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Continuously upheld safety standards in drills, mitigating injury risks.
- Adapted coaching methodologies based on performance reviews for optimal outcomes.
- Set clear expectations for cheerleaders and their families on commitment levels for program success.
Education
Marquette High School
Chesterfield, MO05.2014
Skills
- Relationship building and management
- Customer service
- Customer satisfaction
- Attention to detail
- Rapport building
- Verbal and written communication
- Active listening
- Time management
- Records maintenance
- Multitasking Abilities
- Critical thinking
- Teamwork and collaboration
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Personal Banker
Commerce Bank
12.2021 - Current
Medical Receptionist
Mercy Hospital St. Louis
06.2021 - 09.2021
Assistant Manager
Torrid
08.2016 - 04.2021
Cheerleading Coach
ACTIVSTARS
12.2015 - 01.2019
Marquette High School
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