Casion Fountain
Park
Summary
Direct care professional with robust history of supporting individuals in achieving their personal goals and improving quality of life. Known for consistently collaborating with teams to ensure seamless care delivery and adaptability to changing client needs. Skilled in developing rapport and managing challenging behaviors with empathy and patience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Direct Care Professional
Expert Care Management
10.2021 - Current
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted disabled clients to support independence and well-being.
- Strengthened positive behavior patterns in clients by implementing consistent reinforcement strategies and redirection techniques when necessary.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Direct Care Professional
Ruby One AFC Home
01.2015 - 06.2021
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Medication Manager
Direct Care Professional-Assistant Manager
The Fountain of Love
11.2008 - 04.2017
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Supported clients'' emotional well-being through compassionate listening, empathy, and encouragement during difficult times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
- Increased client participation in community activities through careful planning and coordination with local organizations.
- Promoted physical health among clients by assisting with exercise routines and encouraging an active lifestyle.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored progress and documented patient health status changes to keep care team updated.
- Demonstrated respect for cultural diversity among clients by incorporating multicultural resources into care plans as appropriate.
- Encouraged self-advocacy skills in clients by guiding them through various decision-making processes related to their care plans.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Developed and implemented individualized care plans to meet individual needs of each client.
Pharmacy Technician
Royals Pharmacy
08.2011 - 01.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
CVS Pharmacy
06.2007 - 08.2011
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
No Degree - Gender Studies
Oakland Community College
Southfield, MichiganMedical Assistant/ Billing - Medical Assistant
Detroit Business Institute
Southfield, Michigan Licensed Cosmetology Instructor - Cosmetology
Virginia Farrell Beauty College
Redford, MichiganCertified Phlebotomy Technician - Phlebotomy Technician
Pillar of Fire
Detroit, Michigan 10-2022
Skills
- Teamwork and cooperation
- Compassionate caregiving
- Bathing assistance
- Patient care
- First aid and safety
- Administer medication
- Draw Blood
- Vitals
- Hospice Care
- Memory Care
- Management
- Compounding in Pharmacy
Certification
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Dementia Care Certification - Alzheimer's Association.
- Certified Medication Aide (CMA) - State Departments of Health.
- Phlebotomy Technician Certification – National Healthcareer Association.
- [State] Driver's License
- First Aid Certification
Timeline
Direct Care Professional
Expert Care Management
10.2021 - Current
Direct Care Professional
Ruby One AFC Home
01.2015 - 06.2021
Pharmacy Technician
Royals Pharmacy
08.2011 - 01.2015
Direct Care Professional-Assistant Manager
The Fountain of Love
11.2008 - 04.2017
Pharmacy Technician
CVS Pharmacy
06.2007 - 08.2011
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Dementia Care Certification - Alzheimer's Association.
- Certified Medication Aide (CMA) - State Departments of Health.
- Phlebotomy Technician Certification – National Healthcareer Association.
- [State] Driver's License
- First Aid Certification
No Degree - Gender Studies
Oakland Community College
Medical Assistant/ Billing - Medical Assistant
Detroit Business Institute
Licensed Cosmetology Instructor - Cosmetology
Virginia Farrell Beauty College
Certified Phlebotomy Technician - Phlebotomy Technician
Pillar of Fire
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