Casey Thompson
Silex
Summary
With a proven track record at TNT Lawn and Landscaping LLC, and the Lincoln County Sheriffs Office I excel in operations management and fostering strong client relationships. Leveraging strategic planning and negotiation skills, I've significantly enhanced business efficiency and customer satisfaction. My leadership is marked by a dependable work ethic and effective decision-making, driving substantial growth and profitability. I am a life long resident of Lincoln County and hope to be a part of it’s success.
Overview
13
13
years of professional experience
Work History
Owner/Operator
TNT Lawn and Landscaping LLC
01.2012 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Saw Operator
Tracy Sawmill
12.2024 - 02.2025
- Reduced material waste with precise measurements and effective use of raw materials.
- Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
- Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
- Monitored and inspected sawing machine operations to detect any malfunctions.
- Achieved consistent product quality by adhering to standardized manufacturing processes during all phases of saw operation tasks.
Administrative Assistant
Lincoln County Sheriffs Office
08.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed filing system, entered data and completed other clerical tasks.
- Conducted research for project proposals, compiling information that supported winning bids.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Closing Manager
Krumbly Burger
05.2023 - 05.2024
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
Education
High School Diploma - General Studies
Troy Buchanan High School
Troy, MO05.2002
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Inventory management
- Negotiation
- Strategic planning
- Relationship management
- Financial analysis
- Operational reporting
- Budget development
- Marketing strategy development
- Marketing expertise
- Business operations management
- Performance analysis
- Sales strategy development
- Client relationship management
- Risk management
- Cost management
- Accounting principles
- Vendor negotiation
- Regulatory compliance
- Pricing strategy development
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Accurate record keeping
- Document management
- Inclement weather driving
- Verbal and written communication
- Invoice verification
Timeline
Saw Operator
Tracy Sawmill
12.2024 - 02.2025
Administrative Assistant
Lincoln County Sheriffs Office
08.2023 - 12.2024
Closing Manager
Krumbly Burger
05.2023 - 05.2024
Owner/Operator
TNT Lawn and Landscaping LLC
01.2012 - Current
High School Diploma - General Studies
Troy Buchanan High School
Similar Profiles
Duke WilsonDuke Wilson
Employee at Wilson Lawn and Landscaping LLCEmployee at Wilson Lawn and Landscaping LLC
Robert Lavoie IIIRobert Lavoie III
Sales Manager at Advance Lawn Srinklers And Landscaping LLCSales Manager at Advance Lawn Srinklers And Landscaping LLC
Hector M HugasHector M Hugas
Business Manager at Tunche Lawn & Landscaping, LLCBusiness Manager at Tunche Lawn & Landscaping, LLC