Summary
Overview
Work History
Education
Skills
Timeline
Generic

CASEY RUSS

Kansas City

Summary

Driven professional with strong customer relations and problem-solving skills. Adept at handling complaints, managing data entry, and ensuring timely order processing with precision. Eager to leverage all skills and experience in a new opportunity to contribute to team success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Hans Rudolph Inc
Shawnee
01.2022 - Current
  • Handled customer complaints and inquiries in a courteous and professional manner.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Assisted with training and mentoring new team members.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Tracked all incoming calls and emails from customers using appropriate software applications.
  • Determined charges for services requested and arranged for billing.
  • Analyzed and collected customer information to prepare product or service reports.
  • Managed accounts receivable collections; contacted customers regarding past due balances.
  • Processed accounts receivable and payable transactions including invoices, payments, credits.

Recruiter

Express Employment Professionals
Olathe
05.2020 - 01.2022
  • Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
  • Interviewed and counseled individuals interested in companies by analyzing goals and explaining benefits of working with them, employing consultative sales techniques.
  • Reviewed referral candidates and contacted qualified individuals to request applications.

Front Office Coordinator

Jim Norton Collision
Tulsa
01.2020 - 04.2020
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Responded to messages and emails to the office and transferred correspondence.
  • Performed administrative support tasks, including making daily phone calls and checking in daily with clients ensuring satisfaction, completing all duties within required timeframes.

Front Office Coordinator

Express Employment Professionals
Tulsa
09.2019 - 01.2020
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Responded to messages and emails to the office and transferred correspondence.
  • Maintained general office organization and cleanliness.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Maintained a full schedule for the recruiters throughout the week.
  • Answered 1-4 phone lines.

Sales Associate

Journeys
Tulsa
02.2019 - 09.2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Helped average of 100 customers per day by responding to inquiries and locating products.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Surpassed daily, weekly, and monthly sales goals.

Education

GED -

Missouri Southern State University
Joplin, MO

Skills

  • Human resource management systems
  • Background checks
  • High-energy attitude
  • Customer relations
  • Problem-solving abilities
  • Customer service
  • Time management
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Documentation
  • Order processing
  • Data collection

Timeline

Customer Service Representative

Hans Rudolph Inc
01.2022 - Current

Recruiter

Express Employment Professionals
05.2020 - 01.2022

Front Office Coordinator

Jim Norton Collision
01.2020 - 04.2020

Front Office Coordinator

Express Employment Professionals
09.2019 - 01.2020

Sales Associate

Journeys
02.2019 - 09.2019

GED -

Missouri Southern State University

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CASEY RUSS