CASEY KRAWIECKI
Rolla
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Left Lane Auto
Jefferson City
12.2025 - Current
- Assisted customers in understanding service options and recommended repairs.
- Scheduled appointments and managed service workflow for timely vehicle maintenance.
- Maintained accurate records of customer interactions and service history.
- Coordinated with technicians to ensure efficient service delivery and communication.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Provided detailed explanations of vehicle issues and repair processes to customers.
- Monitored inventory levels for parts and supplies to support service operations.
- Educated customers on preventative maintenance to enhance vehicle longevity.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Processed customer payments for parts and labor charges using a point-of-sale system.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Provided estimates of repair costs to customers and discussed options with them.
- Adhered to all applicable laws, regulations and standards related to automotive servicing operations.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Assisted in maintaining cleanliness of the shop area including organizing tools and equipment.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Took special orders in person and over telephone, generating additional revenue every month.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Oversaw warranty counseling process to manage expense controls.
Server
Ihop
Rolla
04.2025 - 12.2025
- Provided exceptional customer service in fast-paced dining environment.
- Delivered meals promptly to tables, ensuring guest satisfaction.
- Collaborated with kitchen staff to maintain efficient service flow.
- Handled cash transactions and processed payments securely.
- Maintained cleanliness and organization of dining area and equipment.
- Assisted in training new servers on restaurant procedures and policies.
- Resolved guest complaints effectively to enhance dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Automotive Service Advisor/Writer
Rev Automotive Repair
Rolla
11.2023 - 11.2024
- Transitioned from entry-level Service Writer, to managing full business operations within two months.
- Successfully maintained business continuity during management and ownership absences.
- Developed strong automotive industry knowledge; increased business efficiency and revenue
- Managed complete parts life cycle including sourcing, ordering, inventory tracking, and core returns.
- Processed and documented all repairs in the company database; made it easy to retrieve information.
- Built strong relationships with customers by providing detailed and understandable repair explanations.
- Scheduled appointments to optimize workflow; increased productivity and revenue for the company.
Hostess/Chef
Spencer Manor Winery
St. James
09.2023 - 03.2024
- Answered phone calls; took reservations and addressed any questions or concerns the customer had.
- Greeted guests professionally; created a positive first impression for the customer's to remember.
- Seated guests at tables or designated waiting areas; ensured people with reservations were served first.
- Demonstrated flexibility by cross training as a line cook as well.
- Maintained a neat, clean and sanitized area for diners; ensured a positive for the guests.
- Utilized problem-solving skills to resolve customer's concerns or complaints quickly and calmly.
- Performed closing duties such as restocking supplies, and cleaning the facility.
- Supported special events through organization and setup efforts.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Ensured compliance with health and safety regulations at all times.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Checked identification of customers prior to serving alcoholic beverages.
- Implemented sustainable practices in meal preparation and waste management.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Exercised portion control for items served, eliminating waste.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Lead Cook/Management
Country's Bob's Café
St. James
09.2019 - 11.2023
- Maintained a clean, safe, and sanitary work environment; adhered to all established health codes.
- Supervised and trained the kitchen staff; trained personnel in food preparation, proper cooking techniques, portion control, safety procedures, and all local and state sanitation guidelines.
- Resolved customer complaints quickly and efficiently; ensured customer overall satisfaction.
- Ordered necessary supplies from vendors; maintained adequate inventory levels for daily operations.
- Coordinated catering events with clients; ensured timelines were met for successful event execution.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies of customers.
- Inspected kitchen areas regularly for cleanliness; instructed staff members on sanitation protocols when necessary.
- Checked freezer and refrigerator each day to verify proper functioning.
- Ensured compliance with all relevant laws and regulations regarding food safety.
- Prepared workstations with ingredients and tools to increase efficiency.
Director of Activities/Housekeeping Supervisor
St. James Living Center
St. James
05.2023 - 11.2023
- Developed engaging programs for residents to enhance social interaction.
- Managed staff schedules to ensure adequate coverage for all activities.
- Implemented safety protocols during events to ensure resident well-being.
- Collaborated with healthcare professionals to tailor activities for diverse needs.
- Curated and maintained supplies for arts, crafts, and recreational programs.
- Fostered relationships with local organizations to enhance community engagement.
- Maintained accurate records of all activity-related expenses and financial transactions.
- Scheduled and supervised staff training sessions to improve their performance in delivering quality services.
- Reviewed feedback from participants after each event and activity was completed in order to assess its success rate as well as identify areas needing improvement.
- Conducted regular meetings with department heads to discuss issues related to operations, budgeting, staffing.
- Created detailed reports summarizing key findings from evaluations conducted on individual programs or overall activity performance within an organization.
- Ensured compliance with relevant regulations governing the operation of various types of recreational facilities used by the organization's members.
- Assisted in creating promotional materials for upcoming events or activities including flyers, posters, banners.
- Formulated policies and procedures related to the implementation of activities within the organization.
- Coordinated with vendors regarding pricing, availability, delivery times. for required materials or equipment needed for activities.
- Planned and published calendar of events for facility.
- Designed and led activities in crafts, music and sports.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Interacted with patients and families by addressing questions and concerns.
- Handled budgetary concerns, keeping activities affordable.
- Organized services such as transportation, event security and catering.
- Designed programs to encourage entertainment, relaxation, and socialization for guests and personnel.
- Delegated work to staff, setting priorities and goals.
- Assigned tasks and work hours to staff.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in company procedures or policies.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Operated and explained proper use of mechanical equipment to employees.
- Calculated and recorded department expenses and revenue.
- Wrote and presented strategies for recreational facility programming using customer or employee data.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Developed cleaning schedules to ensure timely completion of tasks.
- Inspected facilities for cleanliness and adherence to health standards.
- Collaborated with management to enhance housekeeping policies and procedures.
- Resolved staff conflicts and promoted a positive team environment at St. James Living Center.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
Production Line Associate/Saw Operator
Quaker Window and Doors
Freeburg
07.2017 - 09.2021
- Coached and provided constructive feedback to employees; improved their overall work performance.
- Maintained a clean work area by disposing scrap materials in their designated containers.
- Operated saws to cut metal, wood, and plastic components in accordance with design specifications.
- Complied with all safety regulations when operating power tools; eliminated possible safety mishaps.
- Trained new employees on how to safely use power tools and machinery; increased employee safety.
- Cross-trained into several areas of the plant; improved productivity during personnel shortages.
- Assembled components with precision to ensure product quality.
- Inspected finished products for defects and adherence to specifications.
- Supported QA measures by inspecting items and removing defective elements.
- Adjusted machinery settings for optimal performance and product quality.
- Kept accurate records of completed orders including quantity, date shipped.
- Loaded raw materials into production machinery, ensuring a steady supply for production.
- Adhered to strict deadlines and production schedules, optimizing workflow.
- Rotated through various stations on the production line to maintain skill versatility.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Operated saw machinery to cut materials to specified dimensions.
- Maintained and calibrated saws for proper operation.
- Inspected finished products for conformance to customer requirements and specifications.
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
- Used hand tools to adjust bolts, clamps, stops and guides.
Education
High School Diploma -
John F. Hodge High School
St. James, MOSkills
- Workflow optimization
- Problem solving
- Adaptability
- Preventative maintenance
- Service advising
- Customer satisfaction
- Service estimating
- Parts ordering
- Repair documentation
- Inventory management
- Appointment scheduling
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Labor estimation
- Vehicle diagnostics
- Automotive terminology
- Warranty procession
- Excellent communication
- Conflict resolution
- Workflow management
- Bill preparation
- Listening skills
- Multitasking and organization
Key Qualifications
- Management
- Mentoring
- Time Management
- Staffing
- Customer Service
- Communication Skills
- Material Handling
- Computer Skills
- Manufacturing
- Problem Solving
- Organized
- Dependable
- Adaptable
Timeline
Automotive Service Advisor
Left Lane Auto
12.2025 - Current
Server
Ihop
04.2025 - 12.2025
Automotive Service Advisor/Writer
Rev Automotive Repair
11.2023 - 11.2024
Hostess/Chef
Spencer Manor Winery
09.2023 - 03.2024
Director of Activities/Housekeeping Supervisor
St. James Living Center
05.2023 - 11.2023
Lead Cook/Management
Country's Bob's Café
09.2019 - 11.2023
Production Line Associate/Saw Operator
Quaker Window and Doors
07.2017 - 09.2021
High School Diploma -
John F. Hodge High School