Casey Hixon
Saint Charles
Summary
Dynamic professional with a proven track record at UPS, excelling in time management and mentoring staff. Achieved significant reductions in overtime costs while enhancing team efficiency through effective coaching. Skilled in cross-functional teamwork and complex problem-solving, consistently driving improvements in performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
PT Supervisor
UPS
06.2022 - Current
- Reduced overtime costs by closely monitoring employee work hours and adjusting schedules accordingly.
- Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board.
- Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
- GTS
- Outbound doorways
Real Estate Agent
Berkshire Hathaway
08.2021 - 09.2022
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
Department Manager
Stein Mart
10.2016 - 08.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Read Plan-O- Grams
- Pos system
- Cash Office
- Increased Sales
- Top In Credit Card Applications
Manager
Certified Carpet Cleaning
06.2013 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Quality Control
- Training
- Mapping
- Payroll
- Managed a call room
Education
No Degree - Business
St Charles Community College
ST. Charles, MO.09-2018
GED -
Adult Learning Center
St. John, MO.06-2017
Skills
- Mentoring staff
- Time management expertise
- Cross-functional teamwork
- Decision-making
- Task delegation
- Complex Problem-solving
Timeline
PT Supervisor
UPS
06.2022 - Current
Real Estate Agent
Berkshire Hathaway
08.2021 - 09.2022
Department Manager
Stein Mart
10.2016 - 08.2020
Manager
Certified Carpet Cleaning
06.2013 - 06.2016
No Degree - Business
St Charles Community College
GED -
Adult Learning Center
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