Casey Doyle
Wright
Summary
Diligent with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Circle K
01.2024 - 09.2024
- Supervised daily store operations to ensure optimal customer service and operational efficiency.
- Trained and mentored new staff on company policies and procedures, fostering a collaborative team environment.
- Implemented inventory management practices, reducing stock discrepancies and improving product availability.
- Developed visual merchandising strategies to enhance product presentation and drive sales performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Facilities Maintenance Technician
Pilot Companies
02.2023 - 04.2023
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
- Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Maintained facility to foster clean environment free from litter, dust, and pollutants.
- Operated forklifts and other heavy equipment to load or unload trailers.
- Followed safety protocols on job sites.
- Cleared work sites of hazardous items.
- Operated variety of power tools and hand tools.
- Inspected and tested equipment for conformance with specifications.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
Cashier
Xpress Liquor
08.2022 - 02.2023
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Shift Lead
Travel Centers Of America
07.2019 - 05.2021
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
Stocker
Krogers Grocery Store
09.2018 - 07.2019
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Factory Production Worker
Coca Cola Bottling Co Consolidated
05.2016 - 07.2016
- Inspected final products to assess compliance with quality standards and established tolerances.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Education
High School Diploma -
Wright City High School
Wright City, MO05.2009
Skills
- Janitorial Duties
- Maintaining Compliance
- Safety Practices
- Regulatory Standards
- Critical Thinking
- Maintaining Facilities
- Routine Inspections
- Driving Mechanized Equipment
- Preventive Maintenance
- Chemical Cleaners
- Lockout and Tagout Procedures
- Daily Progress Reports
- Hazard Prevention
- Sales Transactions
- Detailed Instruction
- Safety Compliance
- Hand Trucks
- Customer Satisfaction
- Business Operations
- Troubleshooting and Modifications
- Report Writing
- Service Records
- Production Goals
- Facility Upkeep
- Operational Safety
- Chemical Storage
- Corrosion Prevention
- Records Accuracy
- Equipment Disassembly
- Maintenance Issue Reporting
- Machinery Testing
Certification
- CME - Certified Maintenance Employee
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Circle K
01.2024 - 09.2024
Facilities Maintenance Technician
Pilot Companies
02.2023 - 04.2023
Cashier
Xpress Liquor
08.2022 - 02.2023
Shift Lead
Travel Centers Of America
07.2019 - 05.2021
Stocker
Krogers Grocery Store
09.2018 - 07.2019
Factory Production Worker
Coca Cola Bottling Co Consolidated
05.2016 - 07.2016
High School Diploma -
Wright City High School