Professional Summary
Overview
Work History
Education
Skills
Timeline

Carter Rogers

The Oaks Golf Course
Lebanon
1
year of professional experience

Dynamic Customer Service Representative with a proven track record at The Oaks Golf Course, excelling in conflict resolution and team training. Adept in data entry and Microsoft Excel, I foster positive guest experiences while managing high-pressure situations effectively. Committed to enhancing service quality through active listening and critical thinking.

Work History

Customer Service Representative

1 Year 2 Months
The Oaks Golf Course | 08.2025 - Current
  • Managed tee time reservations and updated booking records accurately.
  • Assisted guests with check-in, directions, and course information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved customer concerns promptly to support positive service experiences.

Education

High School Diploma

Penn Foster | Online
  • 3.5122 GPA
  • Relevant Coursework: Microsoft Word and Excel & Digital Literacy
  • Professional Development: Small Business Management & Auto Repair Technician Course
  • Extracurricular Activities: Music Appreciation Course and Sports

Skills

Customer service
Active listening
Critical thinking
Data entry
Computer proficiency
Microsoft Excel
Call management
Team development
Staff training

Timeline

Customer Service Representative

The Oaks Golf Course
08.2025 - CurrentRead More

Penn Foster

High School Diploma
Read More
Carter Rogers