Carson Williams
Grandview,MO
Summary
Passionate individual with over a decade of valuable experience in customer service. Strong dedication to learning and acquiring new skills. Believes in the power of asking questions to gain clarity and improve performance. Keen eye for detail and enjoys building meaningful relationships. Firmly believes fostering connections is essential for long-term success.
Overview
12
12
years of professional experience
Work History
Speciman Lab Tech
University of Kansas
01.2022 - Current
- Performs data entry of patient demographics, insurance information, and diagnostic codes in both hospital and laboratory information systems, according to hospital and laboratory policies and procedures.
- Files blocks and slides in numerical order and maintains historical materials in a manner that is quickly retrievable accessions cases for consultation. Ensures all slides, blocks, and paperwork match.
- Correctly identifies, obtains and enters patient demographics.
- Scans medical reports into a digital archiving system. Scans glass slides into a scanner for Digital Imaging.
- Answers telephone and provides customer service and follow-up on requests.
- Packages Pathology materials for mailing to outside facilities.
- Maintains activity flow required for accurate and quality specimen reporting.
- Demonstrates technical competence with LIS, EMR, and PC. Participates in quality assurance and quality improvement activities.
- Follows regulatory, accreditation, safety and hospital standards, policies and procedures, and participates in inspection readiness.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
Wheels and Deals Audio
01.2020 - 01.2022
- Schedule appointments based on client needs and availability.
- Stock extra parts based on distribution and make.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sleep Supply
Apria Healthcare
01.2019 - 01.2020
- Verified health plan, physician and notification preferences and documents with each patient contact.
- Understood and identified instrumentation and equipment utilized in all customer areas.
- Effectively prioritized and communicates customer needs within the department.
- Handled incoming telephone calls and voicemails from patients, health care professionals, and payers ensuring they are answered with appropriate follow through in a timely manner.
- Educated on device usage, Self-monitoring applications.
- Proven ability to learn quickly and adapt to new situations.
Beauty Advisor
Dillards Inc
01.2017 - 09.2018
- Kept up to date on trending makeup looks.
- Met or exceeded sales goals on a regular basis.
- Process information received from intake/service personnel.
- Performed inventory and restocking assignments as necessary.
- Analyze customer skin to assess unique conditions and skin type.
- Handled guest complaints calmly and professionally.
- Directed telephone calls to appropriate departmental personnel.
Assistant Manager
Sprint
08.2013 - 12.2016
- Trained and managed associates in customer service and sales techniques.
- Performed mandatory audits to ensure compliance in all areas were met.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Conducted phone inventory every Friday morning and conducted a full store inventory every Friday of the month.
- Managed the scheduling for store shifts so that there was proper staffing all times.
- Communicated clear expectations and goals to each team member.
- Priced merchandise stocked shelves and took inventory of supplies.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
Education
Some College (No Degree) - Esthetic's
Mitsu Sato Academy
Overland Park, KSHigh School Diploma -
Ruskin High School
Kansas City, MO01.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
Timeline
Speciman Lab Tech
University of Kansas
01.2022 - Current
Receptionist
Wheels and Deals Audio
01.2020 - 01.2022
Sleep Supply
Apria Healthcare
01.2019 - 01.2020
Beauty Advisor
Dillards Inc
01.2017 - 09.2018
Assistant Manager
Sprint
08.2013 - 12.2016
Some College (No Degree) - Esthetic's
Mitsu Sato Academy
High School Diploma -
Ruskin High School
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