Carrie Stephenson
Kansas City
Summary
Professional Dispatcher with solid background in managing emergency communications and coordinating swift responses. Proven ability to handle high-pressure situations and effectively communicate with law enforcement and emergency personnel. Demonstrated expertise in multi-tasking and maintaining composure under stress.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Contract Worker
Kansas City Police Department
Kansas City, MO
12.2024 - Current
Communication Specialist III
Kansas City Missouri Police Department
Kansas City, MO
06.1994 - 12.2024
- Managed high-volume communication channels for emergency response coordination.
- Operated multi-line telephone systems to facilitate timely dispatch of personnel.
- Assessed incoming calls to prioritize urgent situations and allocate resources accordingly.
- Monitored radio transmissions and provided real-time updates to field units.
- Developed training materials for new dispatchers, enhancing operational efficiency.
- Implemented process improvements to streamline communication workflows and reduce response times.
- Collaborated with law enforcement agencies to ensure accurate information dissemination during incidents.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Provided crisis intervention for individuals at risk, ensuring immediate safety.
Communication Specialist
Kansas City Missouri Police Department
1125 Locust
04.1991 - 06.1994
- Responded promptly to emergency calls, assessing situations and prioritizing responses effectively.
- Operated multi-channel communication systems to relay critical information to first responders.
- Maintained accurate records of incoming calls and dispatched units to ensure efficient resource allocation.
- Collaborated with law enforcement and emergency services to coordinate response efforts during crises.
- Trained new staff on protocols and procedures, enhancing team performance and service delivery.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Participated in public outreach events, promoting awareness of emergency services and fostering community engagement with the 911 system.
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
Education
High School Diploma -
Ruskin High School
Kansas City, MO05-1989
Skills
- Crisis management
- Call prioritization
- Situational awareness
- Public safety awareness
- Incident documentation
- Information gathering
- Teamwork and collaboration
- Prioritizing situations
Certification
- Crisis Intervention Certificate
- CJIS Certified
- Mules Certified
- Dese Substitute Teacher Certified
Timeline
Contract Worker
Kansas City Police Department
12.2024 - Current
Communication Specialist III
Kansas City Missouri Police Department
06.1994 - 12.2024
Communication Specialist
Kansas City Missouri Police Department
04.1991 - 06.1994
High School Diploma -
Ruskin High School