Carrie Sparks
Maryville
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Co-Owner/Licensed Agency Specialist
Rob Sparks - American Family Insurance
Maryville
05.2009 - Current
- Achieved top 7% profitability among American family agencies over five years.
- Established successful scratch agency with consistent year-over-year growth and profitability.
- Streamlined operations by analyzing market trends and utilizing performance data for forecasting.
- Managed internal claims processes while collaborating with vendors to exceed customer expectations.
- Trained and motivated employees to enhance daily business functions and productivity.
- Oversaw day-to-day operations to ensure seamless functionality of all departments.
- Strengthened client relationships through effective management and service satisfaction oversight.
Licensed Insurance Account Manager
Kerry Meyers - State Farm Insurance
Maryville
10.2002 - 04.2009
- Doubled agency revenue over seven years through strategic management initiatives.
- Served as primary contact for complex claim issues related to billing and product placement.
- Analyzed office production metrics to set achievable performance goals.
- Tracked outstanding insurance claims to guarantee timely resolutions.
- Maintained compliance with securities product reporting and meticulous record keeping.
- Conducted initial risk evaluations, securing underwriting approvals for coverage placement.
- Leveraged extensive knowledge of services to assist customers in informed decision-making.
- Recognized multiple times as outstanding account manager at state level for exceptional achievements.
Competitive Services Coordinator
Adams Telephone Co-Operative
Golden
09.1999 - 08.2002
- Oversaw development and launch of new products, including cellular technology and VoIP services.
- Analyzed procurement strategies to boost internet subscriber base and profitability.
- Served as lead contact for multiple projects, ensuring adherence to deadlines and budget constraints.
- Prepared and analyzed monthly reports for subsidiaries, securing board approval.
- Engaged in regulatory affairs related to tariff filings to ensure compliance.
- Established relationships with competitors, vendors, and key customers to enhance collaboration.
- Represented company at trade shows and conferences to promote product offerings.
- Organized training sessions for staff on new systems and processes.
Office Representative
Kerry Meyers - State Farm Insurance
Maryville
10.1996 - 05.1999
- Sold and serviced life, health, property, and casualty insurance products.
- Managed operations at satellite location to enhance service delivery.
- Analyzed sales data to refine marketing strategies and boost outreach.
- Executed filing system to optimize document organization and accessibility.
Education
Bachelor of Science - Finance
Northwest Missouri State University
Maryville, MOSkills
Team leadership
- Effective communication
- Approachability and engagement
- Analytical thinking
- Budget management
- Customer relations
- Market evaluation
- Strategic planning
- Problem solving
- Team building
- Performance evaluation
- Recruitment and training
- Decision making
- Goal setting
- Employee management
- Business growth
Additional Information
Treasurer and Elected Board Member of Nodaway County Ambulance District
Secretary and Board Member of Children and Family Center/North Star Advocacy Center
Customer Experience Strategy - American Family
Leadership Training for Managers - Dale Carnegie
Western Illinois Leadership Academy
Client Centered Selling - State Farm
Certification
Property, Casualty, Life and Health Insurance License
Timeline
Co-Owner/Licensed Agency Specialist
Rob Sparks - American Family Insurance
05.2009 - Current
Licensed Insurance Account Manager
Kerry Meyers - State Farm Insurance
10.2002 - 04.2009
Competitive Services Coordinator
Adams Telephone Co-Operative
09.1999 - 08.2002
Office Representative
Kerry Meyers - State Farm Insurance
10.1996 - 05.1999
Bachelor of Science - Finance
Northwest Missouri State University