Carrie Bretz
Lawn Doctor
St. Ann,MO
2027
years of professional experience
Results-driven Operations and Business Administration professional with 25+ years of experience leading day-to-day business operations, executive support, accounting, sales operations, customer service, and process improvement. Proven success managing Accounts Payable/Receivable, payroll, business startup administration, inventory, order fulfillment, and cross-functional operations while supporting executive leadership. Experienced in QuickBooks, EOS implementation, Amazon marketplace operations, dealer and vendor relations, marketing, and AI-powered business tools including ChatGPT and Claude. Recognized for improving operational efficiency, strengthening customer relationships, streamlining processes, and helping organizations achieve sustainable growth through exceptional organization, problem-solving, and collaboration.
Work History
Operations Manager
7 Years- Managed daily operations for a fast-paced lawn care service business while ensuring exceptional customer satisfaction.
- Established two new business entities as part of the company's growth, completing business registrations, obtaining Federal Employer Identification Numbers (EINs), establishing business banking accounts, filing Secretary of State documentation, and coordinating all required startup paperwork.
- Prepared, reconciled, and submitted financial documentation to the accounting firm to ensure accurate and timely month-end close.
- Processed payroll and maintained accurate financial records using QuickBooks.
- Managed Accounts Payable and Accounts Receivable, ensuring timely payments, collections, and account reconciliation.
- Assisted with annual budget preparation, expense tracking, and financial planning.
- Coordinated corporate travel arrangements for management and staff.
- Led the implementation of the Entrepreneurial Operating System (EOS), improving operational efficiency, accountability, and workflow.
- Developed and implemented customer service initiatives that increased customer retention and overall client satisfaction.
- Created and maintained company operating procedures, service documentation, and administrative processes.
- Managed purchasing of office and operational supplies while controlling costs and maintaining inventory.
- Provided in-house IT support for office technology, software, and equipment.
- Managed new hire onboarding, personnel administration, and employee setup.
- Served as the primary point of contact for customers, resolving escalated issues and maintaining strong client relationships.
- Developed and executed Facebook marketing campaigns and advertising initiatives, creating promotional materials and flyers using Canva, ChatGPT, and Claude to increase brand visibility and customer engagement.
- Streamlined operational processes to enhance efficiency in lawn care services.
- Managed scheduling and dispatching of service teams for optimal resource allocation.
Accounting Assistant
5 Months- Performed bookkeeping, account reconciliations, and payment processing.
- Managed ACH payment files and monitored customer accounts.
- Prepared and filed monthly, quarterly, and annual sales tax returns.
- Utilized Aspire, LeasePlus, and Microsoft Great Plains software.
Executive Assistant
8 Years 1 Month- Supported executive leadership while managing daily administrative, sales operations, and customer service functions for a nationwide athletic equipment dealer network.
- Served as the primary point of contact for dealers, processing high-volume team sales orders, ensuring order accuracy, coordinating with warehouse operations, and updating shipment tracking information daily.
- Assisted with school bid opportunities by preparing bid applications, coordinating product selections, and developing competitive pricing proposals.
- Managed Accounts Payable and Accounts Receivable, maintaining accurate financial records and supporting daily accounting operations.
- Coordinated executive calendars, business travel, meetings, and company events.
- Assisted with planning and coordinating two annual trade shows for more than 100 vendors, helping organize exhibitor communications, meeting room logistics, dinners, and awards banquets as part of a collaborative team.
- Contributed to annual company catalog revisions by updating product images, revising descriptions, proofreading content, and ensuring publication accuracy alongside cross-functional team members.
- Managed Amazon marketplace operations, including fulfillment center shipments, inventory management, order processing, returns, credits, and inventory reconciliation.
- Developed marketing materials and promotional campaigns, including Facebook advertising and social media content to enhance brand awareness and customer engagement.
- Delivered exceptional customer service by responding to high-volume inquiries, resolving issues, and building strong relationships with dealers, schools, vendors, and customers.
- Collaborated with sales, warehouse, and executive leadership to improve operational efficiency and ensure timely order fulfillment.
Legal Assistant
11 Years- Prepared, proofread, and organized legal documents, pleadings, correspondence, and case files for attorney review, client meetings, and court filings.
- Coordinated court calendars, hearings, depositions, client appointments, and attorney schedules while tracking filing deadlines and court appearances.
- Assisted with criminal defense matters, including DWI and traffic cases, by maintaining organized case files and preparing documentation to support attorneys throughout the legal process.
- Managed client files, billing, payment plans, and office records with a high degree of accuracy and attention to detail.
- Served as the primary point of contact for clients, providing professional, compassionate service while maintaining strict confidentiality and compliance with legal and ethical standards.
- Monitored case deadlines, motions, court dates, and other critical milestones to ensure timely filings and case progression.
- Managed a high-volume workload while drafting legal correspondence, preparing pleadings, summarizing depositions, and maintaining accurate case documentation.
Area Manager
- Managed office startup, payroll, employee hiring and training, tax preparation, and accounting functions.
Sales Associate
- Provided real estate sales support, contracts, and client service.
Administrative Assistant
- Supported leasing office operations, tenant communications, and scheduling.
Assistant Bakery Manager
- Supervised bakery staff, scheduling, inventory, and ordering.
Education
High School
- QuickBooks Online
- Computer Applications
- Income Tax Preparation
Skills
Business Operations
Executive Administration
QuickBooks (Accounting & Payroll)
Accounts Payable & Accounts Receivable
Customer Service & Client Relations
Process Improvement
Sales Operations & Order Management
Marketing & Social Media (Canva
ChatGPT & Claude AI)
Microsoft 365
Vendor & Dealer Relations
Timeline
Operations Manager
Lawn Doctor
07.2019 - 07.2026Read More
Accounting Assistant
Commercial Industrial Finance
02.2019 - 07.2019Read More
Executive Assistant
Team Athletic Goods
01.2011 - 02.2019Read More
Legal Assistant
Wines Law Office
01.1999 - 01.2010Read More
Assistant Bakery Manager
Schnucks Markets
Read More
Administrative Assistant
Snelling Personnel Services
Read More
Sales Associate
Coldwell Banker Gundaker
Read More
Area Manager
Liberty Tax Service
Read More
St. Thomas Aquinas Mercy High School
High School
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