Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Carrie Brazier

Ballwin

Summary

Independent travel agent with a proven track record at Boardwalk Travel Agency, excelling in itinerary planning and client relationship building. Enhanced customer satisfaction through tailored travel experiences and streamlined booking processes. Skilled in food handling safety and event planning, consistently delivering high-quality service and fostering lasting client connections.

Overview

25
25
years of professional experience

Work History

Travel Agent

Boardwalk Travel Agency
05.2022 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Streamlined booking processes for improved efficiency and reduced wait times for customers.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Wedding Cake Decorator

Self Employed
01.2001 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.

Volunteer Camp Food Coordinator and Cook

The Church of Jesus Christ of Latter Day Saints
12.2024 - 06.2025
  • Conducted regular quality control checks on all incoming shipments, ensuring only fresh and suitable products were used in meal preparations.
  • Proactively managed staff schedules to ensure adequate coverage during peak service times, minimizing wait times for campers.
  • Maintained a clean and sanitary work environment, adhering to strict health code regulations and reducing the risk of foodborne illnesses.
  • Planned menus months in advance for 150 campers with various food considerations.
  • Mentored junior team members in proper food preparation techniques, safety protocols, and sanitation practices, fostering a supportive and growth-oriented work environment.

Volunteer Event Coordinator

The Church Of Jesus Christ Of Latter-day Saints
09.2024 - 12.2024
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Developed creative themes for events and created related activities to engage attendees.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Produced concept plans for meetings and events.

Volunteer Music Chorister For Children Age 3-12

The Church Of Jesus Christ Of Latter-day Saints
09.2022 - 11.2023
  • Increased audience engagement with compelling programming and innovative concert themes.
  • Fostered a supportive environment for musical growth by cultivating open communication among the children.
  • Implemented effective practice strategies tailored to individual learning styles to optimize rehearsal efficiency.
  • Managed performance logistics.
  • Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.

Baker/Cookie Decorator

Crumbl Cookies
02.2023 - 06.2023
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Education

Bachelor of Science - Professional Studies

Brigham Young University Idaho
Idaho
04-2024

Skills

  • Itinerary planning
  • Event planning
  • High volume environments
  • Social media
  • Client relationship building
  • Destination knowledge
  • Design Techniques
  • Food handling safety
  • Themed cake creation
  • Pastry baking proficiency

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Engaging in food photography and sharing culinary creations on social media
  • Learning new cooking techniques and expanding my culinary skills
  • Documenting and sharing travel experiences
  • Graphic Design
  • Crafting and DIY Projects
  • Interior Design

Timeline

Volunteer Camp Food Coordinator and Cook

The Church of Jesus Christ of Latter Day Saints
12.2024 - 06.2025

Volunteer Event Coordinator

The Church Of Jesus Christ Of Latter-day Saints
09.2024 - 12.2024

Baker/Cookie Decorator

Crumbl Cookies
02.2023 - 06.2023

Volunteer Music Chorister For Children Age 3-12

The Church Of Jesus Christ Of Latter-day Saints
09.2022 - 11.2023

Travel Agent

Boardwalk Travel Agency
05.2022 - Current

Wedding Cake Decorator

Self Employed
01.2001 - Current

Bachelor of Science - Professional Studies

Brigham Young University Idaho

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Carrie Brazier