Carrie Berkshire
Mountain Grove
Summary
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Overview
10
10
years of professional experience
Work History
Senior Support Coordinator
Abilities First
Springfield, MO
04.2015 - 04.2020
- Supervised a team of 14 support coordinators and their caseloads averaging 500+ individuals.
- Implemented process improvements that increased efficiency of service delivery systems.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Support Coordinator- Team Mentor
Abilities First
Springfield, MO
04.2013 - 04.2015
- Acted as team lead to the senior support coordinator.
- Trained new staff on best practices in client coordination and resource management for a team of 12 while maintaining personal caseload .
- Advocated for clients' rights and access to necessary supports within the community framework.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
Support Coordinator
Abilities First
Springfield, MO
04.2010 - 04.2013
- Coordinated client services to enhance individual support plans and service delivery for 32-37 individuals.
- Conducted assessments to identify needs, ensuring tailored support for diverse clients.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Education
Master of Science - Social Work
University Of Missouri, Kansas City
Kansas City, MO05-2008
Master of Science - Social Work
University of Central Missouri
Warrensburg, MO05-2007
Skills
- Time management
- Team collaboration
- Document management
- Telephone etiquette
- Meeting coordination
- Team leadership
- Complex Problem-solving
- Task delegation
- Relationship building
- Operations management
Timeline
Senior Support Coordinator
Abilities First
04.2015 - 04.2020
Support Coordinator- Team Mentor
Abilities First
04.2013 - 04.2015
Support Coordinator
Abilities First
04.2010 - 04.2013
Master of Science - Social Work
University Of Missouri, Kansas City
Master of Science - Social Work
University of Central Missouri