Carolyn Rogers
Kansas City
Summary
Proven track record in enhancing brand visibility and customer satisfaction, notably with Macy's, through expert customer engagement and meticulous attention to detail. Skillfully increased positive referrals and sales by leveraging exceptional communication abilities and product knowledge. Achieved significant improvements in workflow efficiency and information security as a Mail Clerk at USPS.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
41
41
years of professional experience
Work History
Brand Ambassador
Samplers
04.2023 - 10.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Lunch Assistant
Hickman Mills School District
08.2020 - 05.2022
- Upheld federal, state, and local health regulations by following strict food handling procedures at all times.
- Utilized excellent organizational skills to manage multiple tasks simultaneously while maintaining attention to detail throughout busy shifts.
- Ensured a clean and safe environment for students during lunchtime, performing regular cleaning and sanitization tasks.
- Managed food inventory to minimize waste and reduce food costs.
Retail Sales Associate
Macy's
10.2013 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Mail Clerk
United States Postal Service, USPS
02.1984 - 01.2013
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
High School Diploma -
Paseo High School
Kansas City, MOSkills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
- Attention to detail
Languages
English
Full Professional
Timeline
Brand Ambassador
Samplers
04.2023 - 10.2024
Lunch Assistant
Hickman Mills School District
08.2020 - 05.2022
Retail Sales Associate
Macy's
10.2013 - 07.2020
Mail Clerk
United States Postal Service, USPS
02.1984 - 01.2013
High School Diploma -
Paseo High School
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