Carolyn Petit-Frere
St Louis,MO
Summary
Hospitality professional with commitment to excellence bringing valuable experience in elevating guest interactions and ensuring satisfaction. Known for reliability and flexibility work well within team and adapt to changing needs seamlessly. Proficient in communicationproblem-solvingand maintaining welcoming atmosphere.
Overview
18
18
years of professional experience
1
1
Certification
2
2
Languages
Work History
Guest Experience Associate
St. Louis Aquarium
St. Louis, MO
03.2026 - Current
- Provide exceptional customer service to 2,000–5,000 guests daily.
- Educate visitors about marine life and conservation.
- Assist with feeding and monitoring marine species.
- Resolve guest concerns professionally.
- Support admissions and crowd management.
- Maintain safety and cleanliness standards.
- Collaborate with multidisciplinary teams.
- Communicate policies and procedures clearly.
- Adapt quickly in a fast-paced environment.
- Represent the organization with professionalism.
Owner/Operator
Hair Essential Spa
Freeport, Bahamas
08.2008 - 11.2025
- Owned and operated a successful full-service salon for more than 20 years.
- Directed all daily business operations.
- Recruited, hired, trained, mentored, and supervised staff.
- Prepared employee schedules and managed workflow.
- Managed payroll, bookkeeping, budgeting, and banking.
- Maintained financial records and business documentation.
- Purchased inventory and negotiated with vendors.
- Ensured compliance with health and sanitation regulations.
- Resolved customer concerns while maintaining high satisfaction.
- Developed marketing campaigns and promotions.
- Built long-term client relationships.
- Managed appointments and calendar systems.
- Prepared reports and monitored expenses.
- Implemented efficient office procedures.
- Maintained confidential customer information.
- Coordinated supply ordering and inventory control.
- Handled vendor communications.
- Improved customer retention through quality service.
- Managed multiple priorities under deadlines.
- Demonstrated leadership, integrity, and accountability.
Education
High School Diploma -
Miami Edison Senior High School
Cosmetology Diploma -
Dudley University (DCU)
Skills
- Customer Service
- Administrative Support
- Office Management
- Records Management
- Training
- Conflict Resolution
- Communication
- Detail-oriented
- Guest orientation
- Reservation management system
Certification
- Florida Cosmetology License
- CPR Certification
- Certified Hair Colorist
- Master Hair Stylist
- Chemical Texture & Keratin Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Guest Experience Associate
St. Louis Aquarium
03.2026 - Current
Owner/Operator
Hair Essential Spa
08.2008 - 11.2025
High School Diploma -
Miami Edison Senior High School
Cosmetology Diploma -
Dudley University (DCU)