Carolyn King
Florissant
Summary
Retired federal professional with over 12 years of dedicated service in legal instruments examination, fiduciary accounts management, and beneficiary rights protection. Proven expertise in federal regulations, compliance standards, and program operations. Skilled in analyzing complex administrative processes, preparing legal documents, and delivering exceptional service across multiple government agencies. Known for meticulous attention to detail, strong communication skills, and a commitment to protecting veteran and beneficiary interests.
Overview
15
15
years of professional experience
Work History
Legal Instruments Examiner (Fiduciary Accounts) - RETIRED
VA Indianapolis Regional Office
06.2020 - 06.2024
- Company Overview: Federal Job
- Retired after distinguished federal service following a career in fiduciary accounts management and beneficiary rights protection
- Analyzed fiduciary accounts using advanced quantitative and qualitative evaluation techniques to ensure compliance with federal regulations
- Managed beneficiary estates by authorizing fund releases from restricted accounts, liquidating bonds, and preparing legal documents for judicial filing
- Investigated potential fraud, embezzlement, or misuse by fiduciaries; referred cases to supervisors for further review as necessary
- Communicated effectively with internal staff members, external agencies, attorneys, union officials, fiduciaries, and beneficiaries through oral and written correspondence
- Identified legal issues requiring action by general attorneys in Regional Counsel; advised fiduciaries on federal, state, and local benefits available to beneficiaries
- Federal Job
Program Support Assistant (GS-9)
Department of Veterans Affairs
10.2018 - 06.2020
- Company Overview: Federal Job
- Applied comprehensive knowledge of federal regulations and agency policies to evaluate veterans’ claims while ensuring compliance with legal standards
- Analyzed veterans’ notifications and request letters to identify issues and gather supporting evidence for adjudication using systems such as BIRLS, COVERS, VBMS, SHARE, Virtual VA & CAPRI
- Conducted in-depth research on business processes to provide decision-support information that improved organizational workflows
- Monitored productivity by balancing workloads, prioritizing tasks, and ensuring deadlines were met while maintaining quality standards
- Responded to inquiries from veterans, family members, and external agencies; verified military service data and prepared reports for clarity
- Federal Job
Customer Service Representative (GS-7)
Department of Veterans Affairs
07.2014 - 09.2018
- Company Overview: Federal Job
- Provided exceptional customer service by addressing inquiries from veterans and their families via phone and email while adhering to federal policies
- Verified and updated records across multiple VA systems including BIRLS, COVERS, PIES, VBMS, SHARE & Virtual VA to ensure accuracy
- Conducted research on complex issues using available records and software systems to resolve discrepancies efficiently while reducing errors by 20%
- Collaborated with cross-functional teams to integrate values into strategic goals while fostering a positive work environment focused on outstanding veteran service delivery
- Federal Job
File Clerk (GS-5)
Department of Veterans Affairs
09.2012 - 07.2014
- Company Overview: Federal Job
- Maintained accurate organization of veterans’ claim folders by associating documents with files using acute attention to detail
- Conducted extensive searches for records when standard methods were unproductive; ensured logical storage by claim number for easy retrieval
- Responded promptly to inquiries from veterans or their representatives by providing factual information based on research findings
- Federal Job
Shipping & Receiving Coordinator
Nichiryo America
07.2009 - 09.2012
- Company Overview: Non-Federal Job
- Managed inventory control processes including receiving shipments, packaging files for distribution, and maintaining accurate records in compliance with organizational priorities
- Coordinated shipping operations with precision while ensuring timely delivery of materials
- Maintained accurate inventory tracking systems to support efficient logistics operations
- Non-Federal Job
Education
Professional Home Inspection Certification -
Professional Home Inspection Institute
Madison, SD02.2009
High School Diploma -
Charles Sumner High School
St. Louis, MO06.1979
Skills
- Federal Knowledge
- Analytical Expertise
- Legal Proficiency
- Government Systems Proficiency
Additional Information
Temporary GS Level 6 (2018–2020), Trischa Zorn-Hudson, (317) 916-3023, Human Resources, (314) 253-4203, granted
Timeline
Legal Instruments Examiner (Fiduciary Accounts) - RETIRED
VA Indianapolis Regional Office
06.2020 - 06.2024
Program Support Assistant (GS-9)
Department of Veterans Affairs
10.2018 - 06.2020
Customer Service Representative (GS-7)
Department of Veterans Affairs
07.2014 - 09.2018
File Clerk (GS-5)
Department of Veterans Affairs
09.2012 - 07.2014
Shipping & Receiving Coordinator
Nichiryo America
07.2009 - 09.2012
High School Diploma -
Charles Sumner High School
Professional Home Inspection Certification -
Professional Home Inspection Institute
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