Carolyn Allen
Columbia
Summary
Highly motivated and dedicated customer service representative with 5 years of experience in delivering exceptional customer satisfaction. Skilled in handling various customer inquiries and resolving issues effectively and professionally. Seeking a challenging position to utilize my excellent communication and problem-solving skills in providing exceptional customer service and contributing to the success of the organization.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse Steakhouse
01.2021 - Current
- Provided service to 50-100 customers per shift at a national chain restaurant.
- Memorized over 30 menu items in order to give customized recommendations to guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained effective time management skills consistently throughout every shift.
Customer Service Representative Intern
Shelter Insurance
06.2023 - 08.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Restaurant Hostess
Red Lobster
06.2019 - 04.2020
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Navigated professional communication in situations with frustrated customers and coworkers.
Education
Bachelor of Arts - Communication, Psychology
University of Missouri - Columbia
Columbia, MO05.2024
Skills
- Conflict and Complaint Resolution
- Knowledge of CRM software
- Hospitality Service Expertise
- Natural Leadership
- Competent Communication
- Social Awareness
- Enhanced Time Management
- Meet and Exceed Daily Productivity Goals
Accomplishments
- Multi-Cultural Certificate
- Minor in Psychology
Timeline
Customer Service Representative Intern
Shelter Insurance
06.2023 - 08.2023
Server
Texas Roadhouse Steakhouse
01.2021 - Current
Restaurant Hostess
Red Lobster
06.2019 - 04.2020
Bachelor of Arts - Communication, Psychology
University of Missouri - Columbia
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