I have a passion for hiking, outdoor adventures, mindfulness and well-being practices, art and photography
CAROLINE SCHUBERT
ST. LOUIS
Summary
Self-motivated, creative administrative professional, bringing 10+ years of experience building customer rapport, with an excellent track record of significantly increasing service quality and attaining and retaining loyal clients. Confident communicator who demonstrates a strong ability lead and prioritize workload under pressure. Enthusiastic, ambitious team player able to achieve personal and team-based objectives on strict timelines. Results-driven leader with robust work ethic and desire to continually learn and develop. Strives to exceed expectations. Seeking to utilize my extensive experience to secure a challenging fulltime position.
Overview
2027
2027
years of professional experience
Work History
Administrative Assistant
Edward Jones
01.2023 - Current
- Provides administrative support to three executive partners and the Trading Division
- Manages calendar, coordinates and assists with prioritization of meetings
- Creates, edits, and formats PowerPoint Presentations
- Process high volumes of large invoices monthly
- Manages expanse reports for executives
- Arranges travel through Concur
- Maintains SharePoint site
- Records meeting minutes and manages agendas
- Trains new admins
- Coordinating cross-department work flows
- Screens meeting requests and determines urgency
- Acts as liaison between executives and internal stakeholders
- Maintains confidentiality with sensitive trading and executive information
- Monthly reporting
Administrative Assistant
SSM Health
2020 - 01.2023
- Supported Building Services Supervisor for a 10-building corporate campus
- Handled purchase requisitions, space requests, and vehicle reservations
- Prepared reports based on call volumes and work order tickets
- Maintained floor plans and SharePoint sites; managed distribution lists
- Provided technical and administrative backup across mailroom, reception, and facilities
- Coordinated implementation of visitor management systems and other cross-functional projects
Front Desk Receptionist
SSM DePaul Hospital
St Louis, MO
2019 - 2021
- Provided exceptional customer service by actively listening and communicating effectively with clients to provide accurate information, resolve problems, arrange services, and fulfill needs, instilling customer loyalty
- Utilized and maintains software databases to document and monitor interactions, recording notes and follow-up appointments
- Communicated customer feedback, contributes new ideas to management, and collaborates with team to improve operations, maximize customer satisfaction, and streamline procedures
- Oversaw administrative tasks to keep office running smoothly, such as scheduling appointments, verifying insurance, performing chart audits, managing pre-authorizations, and ordering supplies and inventory
- Practiced effective deescalation skills
Owner | Photographer | Editor
Self Employed – Caroline Schubert Photography
01.2012 - 01.2021
- Skillfully identified potential customers, builds connections, and converted leads with high success rate by utilizing effective sales and marketing strategies, communications, social media management, and brand development.
- Communicated with clients to create custom contracts, quotes, and invoices to meet individual needs and complete sales, persuasively negotiating terms to meet profit targets and achieve desired results.
- Created communications materials, advertisements, presentations, and public relations strategies to promote business, as well as copywriting to be used on social media, brochures, and other communication media.
- Kept updated files with a current listing of customer business operations, sales histories, and key clients.
- Conducted market research analysis to identify sales trends, market opportunities, and competitor performance.
- Designed and maintained company website and social media to create consistent brand, including content creation.
- Interviewed, hired, trained, and managed photographers and assistants to ensure projects were executed efficiently.
- Facilitated a professional yet relaxed atmosphere where clients felt welcome to share concerns and questions.
- Balanced and prioritized multiple tasks and demands to effectively manage projects on strict timelines.
- Earned The Knot Magazine’s ‘The Knot Best of Weddings’ award in 2018 and 2019, and consistent 5-star rating.
Front Desk Receptionist
Metro ENT- Sound Health Services
St. Louis, MO
02.2010 - 02.2012
- Honed friendly customer service skills while answering phones, making appointments, and collecting payment.
- Transitioned office from paper charts to Citrix EMR (Electronic Medical Records) software database system.
- Trained and mentored new staff on company policies and procedures, emphasizing importance of customer service.
Education
Associate of Arts - Photography
St. Louis Community College
St Louis, MO08-2017
Skills
- Relationship Building
- Calendaring
- Travel Booking & Coordination
- Invoice payment
- Client Acquisition & Retentions
- Time & Project Management
- Leadership & Teambuilding
- Account Management
- Customer Service
- Networking & Sales
- Database Management
- Staff Hiring and Training
- Content Creation and Branding
- Social Media Marketing
- Contract Negotiation
- Microsoft Office Suite
- Organization
- Communication
- Strategic Planning
- Problem Solving
Interests
Timeline
Administrative Assistant
Edward Jones
01.2023 - Current
Owner | Photographer | Editor
Self Employed – Caroline Schubert Photography
01.2012 - 01.2021
Front Desk Receptionist
Metro ENT- Sound Health Services
02.2010 - 02.2012
Administrative Assistant
SSM Health
2020 - 01.2023
Front Desk Receptionist
SSM DePaul Hospital
2019 - 2021
Associate of Arts - Photography
St. Louis Community College