Caroline Blanford
Springfield
Summary
Hardworking and motivated professional with several years of experience and a record of success. Solid history of balancing team performance, customer service targets, and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Site Manager
Eastern National
Republic
07.2021 - Current
- Collaborated with the National Park Service to aid in interpreting the major themes of the National Battlefield site.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Guest Services Receptionist
Springfield-Greene County Park Board
Springfield
08.2020 - 07.2021
- Greeted guests upon arrival and provided them with information about the park amenities.
- Coordinated rental reservations and facilitated check-in/check-out procedures.
- Processed payments and handled billing inquiries efficiently.
- Performed general clerical duties such as filing documents, photocopying, scanning documents into computer systems.
- Contributed to weekly meetings with other departments to analyze challenges or opportunities linked to guest services operations.
Sales Associate
Kirkland’s
Springfield
10.2016 - 08.2020
- Assisted customers with product selection and answered inquiries promptly.
- Maintained product displays and ensured stock levels were adequate.
- Trained new associates on company policies and sales techniques.
- Collaborated with team members to enhance customer service experience.
- Conducted inventory checks and reported discrepancies to management.
Education
Bachelor of Science - Anthropology
Missouri State University
Springfield, MO05-2020
Associate of Arts -
Ozarks Technical Community College
Springfield, MO12-2018
Skills
- Team leadership
- Vendor negotiation
- Budget monitoring
- Staff training
- Data analysis
- Customer relationship management
- Problem solving
- Effective communication
References
References available upon request.
Timeline
Site Manager
Eastern National
07.2021 - Current
Guest Services Receptionist
Springfield-Greene County Park Board
08.2020 - 07.2021
Sales Associate
Kirkland’s
10.2016 - 08.2020
Bachelor of Science - Anthropology
Missouri State University
Associate of Arts -
Ozarks Technical Community College
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