Summary
Overview
Work History
Education
Skills
Timeline
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Carolann Boden

Winfield

Summary

Detail-oriented and versatile professional with 12+ years of experience in fast-paced customer service and administrative roles. Known for delivering exceptional customer support, building strong client relationships, and resolving issues efficiently. A creative problem solver with excellent communication skills, strong attention to detail, and a passion for helping people.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Leading Edge Connections, LLC
11.2023 - 11.2024
  • Delivered high-quality customer support via live chat using Zendesk
  • Resolved customer issues efficiently while maintaining a high satisfaction rate
  • Managed high volumes of email inquiries, consistently meeting or exceeding response time goals
  • Documented customer interactions accurately in CRM systems
  • Built strong customer relationships through active listening and empathy
  • Remote

Customer Service Representative

Matthews Book Company
Maryland Heights
05.2021 - 07.2023
  • Handled high volumes of inbound calls and emails in a fast-paced environment
  • Assessed customer needs and provided accurate, timely solutions
  • Maintained strong client relationships through clear and professional communication
  • Resolved complaints effectively, ensuring customer satisfaction and follow-up
  • Trained and onboarded new employees on customer service procedures
  • Maryland Heights, MO

Animal Care Attendant

St. Charles County Government
St. Peters
01.2018 - 05.2021
  • Maintained animal health through proper care of kennels and exercise areas
  • Managed and updated records across multiple computer systems
  • Performed administrative tasks involving confidential information
  • Assisted adoption clients by evaluating needs and matching suitable animals
  • Collaborated with team members and communicated with the public effectively
  • St. Peters, MO

Kennel Specialist

St. Louis County Animal Care & Control
Olivette
07.2012 - 01.2018
  • Ensured compliance with government regulations and animal care standards
  • Performed general office duties including data entry, filing, and cash handling
  • Maintained cleanliness and sanitation of animal enclosures
  • Supported inventory management and stocking processes
  • Olivette, MO

Education

High School Diploma -

Pattonville High School
Maryland Heights, MO

Skills

  • Customer Service
  • Client Relations
  • Zendesk
  • CRM Systems
  • Live Chat
  • Email Support
  • Phone Communication
  • Phone Etiquette
  • Administrative Support
  • Data Entry
  • Document Management
  • Appointment Scheduling
  • Team Training
  • Problem Solving
  • Conflict Resolution
  • Microsoft Office
  • Computer Operations
  • Empathy
  • Interpersonal Communication

Timeline

Customer Service Representative

Leading Edge Connections, LLC
11.2023 - 11.2024

Customer Service Representative

Matthews Book Company
05.2021 - 07.2023

Animal Care Attendant

St. Charles County Government
01.2018 - 05.2021

Kennel Specialist

St. Louis County Animal Care & Control
07.2012 - 01.2018

High School Diploma -

Pattonville High School
Carolann Boden