Carmen Smith
Belton
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Personalized Living Manager
Foxwood Springs
Raymore
06.2025 - Current
- Managed daily operations to ensure efficient service delivery in a senior living community.
- Coordinated staff schedules and assignments to maintain optimal workforce coverage.
- Implemented training programs for new employees to enhance service quality and compliance.
- Oversaw resident care plans to ensure adherence to health and safety regulations.
- Reviewed and updated operational policies to align with best practices in senior living care.
- Facilitated communication between departments to streamline processes and improve collaboration.
- Conducted performance evaluations to support staff development and recognition efforts.
- Assisted in budget management by monitoring expenditures and resource allocation.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Enhanced team morale and retention through recognition programs and career development opportunities.
Memory Care Manager
Tallgrass Creek
Overland Park
06.2024 - Current
- Developed medical programs that promoted community health and research.
- Provided assistance with daily living activities such as dressing, grooming, eating.
- Recruited new employees who demonstrate an understanding of dementia care principles.
- Coordinated interdisciplinary team meetings to discuss resident needs and develop comprehensive care plans.
- Assessed cognitive abilities of residents through observation, interviews, and testing methods.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Developed systems to track behavioral patterns in order to identify triggers that lead to aggressive behaviors or episodes of confusion among residents.
- Managed nursing assistants when providing direct care services for memory impaired patients.
- Conducted regular staff training sessions on dementia care techniques such as de-escalation strategies.
- Provided education on Alzheimer's disease and related dementias to staff members and family members.
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
- Created a safe environment for residents by implementing safety measures such as fall prevention protocols.
- Developed and implemented individualized care plans for residents with memory impairments.
- Worked closely with families of memory impaired patients in order to provide personalized service tailored towards their loved ones' needs.
Community Education Coordinator
Harbor Hospice
01.2023 - Current
- Conducted assessments of referrals for appropriate admission criteria and followed up with each.
- Increased patient census consistently through proactive strategies.
- Worked with other departments to coordinate education across variety of teams and personalities.
- Liaised between referral providers and hospitals to develop referral relationships.
In Home Care Manager
Foxwood Springs
01.2017 - 12.2022
- Skillfully administered the facility's finances through effective budget control strategies and expense monitoring
- Monitored medical services to assess the quality of care and the appropriate allocation of resources
- Monitored patient care service delivery to implement quality of care and appropriate allocation of resources
- Interviewed, hired, and oriented staff and managed ongoing staff development initiatives
- Met with families to determine appropriate level of care for residents
- Planned events to market our department to current residents and families
- Attended events and met with other communities, doctors offices and such to market outside of the walls
- Implemented Team appreciation activities for my caregivers.
Volunteer Manager
Crossroads Hospice
05.2014 - 01.2017
- Maintained volunteer staff counts by developing volunteer recognition and retention plans
- Engaged with community to grow volunteer database using in-person contact and social media
- Interviewed and assessed volunteers to classify and assign to task forces that fulfill volunteers' needs
- Encouraged continuous improvement of volunteers by assessing needs and offering solutions
- Exceeded customer satisfaction through adequate scheduling of informed, well-trained volunteers eager to make differences in someone's life
- Maximized volunteer success by developing robust orientation and training program
- Documented volunteer and program progress and modified training sessions to correct skill deficits
- Organized thorough records and produced timely reports detailing the activities of the organization
- Explained participant eligibility, program requirements, and program benefits to potential clients.
Education
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZSkills
- Patient education
- Multitasking
- Care plan development
- Staff training
- Behavioral assessment
- Patient advocacy
- Team collaboration
- Family education
- Employee recruitment
- Communication skills
- Problem solving
- Interdepartmental coordination
- Clinical staff management
- Relationship building
- Attention to detail
- Time management
- Organization
- Motivation
- Networking
- Customer relations
- Recruit well-qualified staff
- Train employees
- Attention to Detail
- Performance Evaluations
- Disciplinary Actions
- Staff Development
- Public Speaking
- Relationship Building
- Program Evaluation
- Presentation Skills
- Staff Supervision
- Documentation Skills
- Work Prioritization
- Flexible Schedule
- Decision-Making
- Program Planning
- Faculty Management
- Punctual and Dependable
- Strong Work Ethic
Timeline
Personalized Living Manager
Foxwood Springs
06.2025 - Current
Memory Care Manager
Tallgrass Creek
06.2024 - Current
Community Education Coordinator
Harbor Hospice
01.2023 - Current
In Home Care Manager
Foxwood Springs
01.2017 - 12.2022
Volunteer Manager
Crossroads Hospice
05.2014 - 01.2017
Bachelor of Science - Business Management
University of Phoenix