CARMELA SOTO
Kansas City
Summary
Results-driven Housekeeping Supervisor with a strong focus on operational efficiency, team leadership, and customer satisfaction. Proven track record in training staff and maintaining high hygiene standards, ensuring compliance with health regulations.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Housekeeping Supervisor
NORTHLAND REHABILITATION HEALTH CARE CENTER
Kansas City
05.2024 - Current
- Supervised daily cleaning operations in rehabilitation healthcare facility, ensuring high standards of hygiene and patient satisfaction.
- Inspected patient areas to ensure cleanliness and compliance with health standards.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Organized and coordinated shift schedules, ensuring adequate staff coverage for seamless operations. to maintain adequate coverage across all shifts.
- Coordinated scheduling to ensure adequate coverage for all shifts.
- Created schedules and shift reports to effectively manage housekeeping needs and optimize workflow.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Customer Service Manager
JUSDA
Indianapolis
02.2023 - 05.2024
- Resolved escalated customer complaints, ensuring timely resolutions to enhance customer satisfaction.
- Coordinated across departments to address complex problems involving multiple teams, streamlining resolution processes.
- Collaborated with cross-functional teams to streamline communication processes.
- Built rapport with customers, managers, and customer service team members to foster a collaborative work environment.
- Facilitated payment processing and plan setup for customers.
- Managed client contract documentation to ensure accuracy and accessibility, records, and reports to strengthen traceability.
Education
High School Diploma -
EL MODENA HIGH SCHOOL
Orange, CA06-2004
Skills
- Hygiene standards
- Quality control
- Infection prevention
- Regulatory compliance
- Compliance monitoring
- Facility cleanliness
- Facility operations
- Staff training
- Supervisory skills
- Performance evaluation
- Schedule management
- Schedule coordination
- Shift coordination
- Customer service
- Team collaboration
- Bilingual communication
- Office management
Languages
English
Professional
Spanish
Professional
Certification
- BANKING FINANCIAL
Timeline
Housekeeping Supervisor
NORTHLAND REHABILITATION HEALTH CARE CENTER
05.2024 - Current
Customer Service Manager
JUSDA
02.2023 - 05.2024
High School Diploma -
EL MODENA HIGH SCHOOL