Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlos Alberto Estorninho

Rotunda São João Bosco, No.63 Edif. Hoi Fu 27 Andar “C” Macao,Macau

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced with tenant relations, administrative support, and property maintenance coordination. Utilizes organizational skills to manage daily operations efficiently. Knowledge of property management software and effective communication practices.

Overview

13
13
years of professional experience

Work History

Marketing Consultant and Sales Representative

IEnoms
09.2022 - Current
  • Leveraged predictive analytics techniques to anticipate changes in consumer demand patterns, guiding proactive strategy adjustments.
  • Assessed customer satisfaction levels through surveys and focus groups, informing improvements to products/services offerings.
  • Supported sales team by providing actionable intelligence on target markets and potential clients.
  • Enhanced marketing strategies, closely monitoring industry developments and consumer preferences.
  • Researched and evaluated potential new markets and products.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with 15 key accounts.
  • Boosted sales revenue through the implementation of innovative promotional strategies and events.

Property Management Assistant

Park View Management Bocaraton Management
03.2018 - 06.2021
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Collaborated with property manager on annual budget planning, analyzing historical data for informed decision making.
  • Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
  • Promptly responded to tenant complaints and concerns for over 170 properties.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
  • Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
  • Coordinated appointments to show marketed properties.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Assistant Intern

Cupertino De Jesus P. Amaral Gourgel
07.2012 - 08.2012
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

High School Diploma -

Escola Portuguesa De Macau
Macau
06.2009

BBA - Commerce And Hotel Management

Griffith University
Gold Coast
04-2018

Associate of Arts - Tourism And Hotel Management

Griffith University
Gold Coast
07-2016

Associate of Arts - Chinese Immersion Language

Beijing Language And Cultural University
Beijing
06-2013

High School Diploma -

University of Saint Joseph
Macau
06-2010

Skills

  • Collaborative Teamwork
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Active listening
  • Verbal communication
  • Teamwork and collaboration
  • Dependable and responsible

Languages

Portuguese
Native language
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Proficient
C2
English
Proficient
C2
Spanish
Intermediate
B1

Timeline

Marketing Consultant and Sales Representative

IEnoms
09.2022 - Current

Property Management Assistant

Park View Management Bocaraton Management
03.2018 - 06.2021

Assistant Intern

Cupertino De Jesus P. Amaral Gourgel
07.2012 - 08.2012

High School Diploma -

Escola Portuguesa De Macau

BBA - Commerce And Hotel Management

Griffith University

Associate of Arts - Tourism And Hotel Management

Griffith University

Associate of Arts - Chinese Immersion Language

Beijing Language And Cultural University

High School Diploma -

University of Saint Joseph
Carlos Alberto Estorninho