Summary
Work History
Education
Skills
Timeline
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Carley Champ

Carley Champ

Springfield

Summary

Dynamic customer service professional with extensive experience at CoxHealth and Great Southern Bank, excelling in patient scheduling, medical record management, and customer service. Proven ability to enhance customer relationships and ensure HIPAA compliance. Adept at problem-solving and delivering exceptional telephone support, contributing to a seamless customer experience in challenging environments.

Work History

Medical Secretary

CoxHealth Allergy and Immunology
Springfield
2024 - 2026
  • Coordinated communication between patients and healthcare providers effectively.
  • Managed patient scheduling and appointment reminders for allergy services.
  • Answered phone calls to provide assistance, information, and medical personnel access.

Surgery Scheduler

Colorectal Surgery Ferrel-Duncan Clinic
Springfield
2024 - 2024
  • Scheduled patient appointments for colorectal surgery consultations and follow-ups.
  • Communicated with patients regarding pre-operative instructions and requirements.
  • Managed patient records and ensured accurate documentation of scheduling changes.

Loan Boarding Specialist

Great Southern Bank
Springfield
08.2020 - 2023
  • Reviewed loan applications for accuracy and compliance with regulations.
  • Coordinated with underwriters to ensure timely approval of loan applications.
  • Utilized software systems to track loan status and manage workflow efficiently.

Doc Prep Specialist

Great Southern Bank
Springfield
2019 - 2020
  • Prepared loan documents for processing and distribution to customers.
  • Communicated with branch staff to clarify documentation requirements and resolve issues.
  • Maintained organized files for all loan documentation and correspondence.

Teller I

Great Southern Bank
Springfield
2018 - 2019
  • Maintained cash drawer and ensured balanced transactions daily.
  • Promoted bank services and identified customer needs for tailored solutions.
  • Executed compliance procedures to safeguard customer information and bank assets per bank policies and federal guidelines.

Call Center Representative

Great Southern Bank
Springfield
2017 - 2018
  • Assisted customers with account inquiries and transaction issues.
  • Handled high-volume incoming calls with professionalism and efficiency.
  • Resolved customer complaints using effective communication techniques.

Starbucks Barista

Price Cutters
Springfield
2017 - 2018
  • Operated espresso machines and other equipment with proficiency.
  • Provided exceptional customer service to enhance customer experience.
  • Maintained cleanliness and organization of the coffee station area.

Starbucks Barista

The Hyatt Regency St. Louis
St. Louis
2017 - 2017
  • Provided exceptional customer service to enhance guest experience.
  • Handled cash transactions and processed payments accurately at the register.
  • Prepared and served high-quality beverages to hotel guests.

Education

Hospitality -

Ozark Technical Community College
Springfield, MO
01-2017

Major Undecided -

Cornell College
Mount Vernon, IA
01-2013

High School Diploma -

Clayton High School
Clayton, MO
01-2012

Skills

  • Patient scheduling
  • Medical record management
  • Confidentiality compliance
  • EMR updating
  • Clinical support
  • Professional telephone etiquette
  • Customer relationship management
  • Data entry accuracy
  • Problem solving
  • HIPAA compliance
  • Telephone customer support
  • Medical terminology

Timeline

Loan Boarding Specialist

Great Southern Bank
08.2020 - 2023

Medical Secretary

CoxHealth Allergy and Immunology
2024 - 2026

Surgery Scheduler

Colorectal Surgery Ferrel-Duncan Clinic
2024 - 2024

Doc Prep Specialist

Great Southern Bank
2019 - 2020

Teller I

Great Southern Bank
2018 - 2019

Call Center Representative

Great Southern Bank
2017 - 2018

Starbucks Barista

Price Cutters
2017 - 2018

Starbucks Barista

The Hyatt Regency St. Louis
2017 - 2017

Hospitality -

Ozark Technical Community College

Major Undecided -

Cornell College

High School Diploma -

Clayton High School

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Carley Champ