CARLETTA GIVENS
St. Louis,MO
Summary
Results-driven IT professional poised to excel as a Senior Informaticist in the healthcare sector, equipped with a proven ability to analyze complex systems and implement innovative solutions that enhance operational efficiency. A reliable team player dedicated to fostering collaboration and adapting to evolving needs, complemented by strong expertise in application analysis and project execution. Demonstrated proficiency in troubleshooting, user support, and process optimization ensures impactful results. Committed to driving success through strategic problem-solving and a focus on continuous improvement.
Overview
18
18
years of professional experience
Work History
Senior Application Analyst III
Robert Wood Johnson Barnabas Health
05.2024 - Current
- Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
- Enhanced user experience for clients through regular updates and maintenance of Epic applications.
- Managed multiple projects simultaneously while maintaining excellent attention to detail and meeting strict deadlines.
- Coordinated with vendor partners on application development projects, ensuring seamless integration with existing systems infrastructure.
- Identified opportunities for system optimizations, resulting in significant performance improvements.
Senior Application Analyst, Patient Access
Intermountain Healthcare
04.2023 - 05.2024
- Creates and maintains historical technical documentation of patient access build, workflows, and processes in Epic
- Supports system side design of enterprise referral, appt requests, and OPC for authorization, scheduling, and order entry workflows
- Lead provider scheduling standardization project for internal medicine specialty to improve provider utilization and accessibility and leverage system-guided scheduling functionality
- Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
- Achieved cost savings by identifying redundancies in application processes and proposing more streamlined approaches.
- Optimized system performance by conducting regular audits and resolving identified issues.
Senior Advisory Services Consultant, Patient Access
United Health Group, Optum
04.2022 - 04.2023
- Build, test, debug, and provided technical support for multiple care delivery organizations within Epic for Cadence, Prelude, and Referral applications
- Evaluated emerging technologies for potential application integration, staying current on industry trends and advancements.
- Documented build requirements and changes to ensure effective communication of historical build
- Facilitated the successful migration of legacy applications onto modern platforms without disrupting business operations or end-user experiences.
- Collaborated with application teams to create integrated workflows and complete testing for urgent care scheduling
- Redesigned Decision Tree scheduling build to ensure standard enterprise usage while leveraging of system guided scheduling tools across multiple care sites
- Managed multiple projects simultaneously while maintaining excellent attention to detail and meeting strict deadlines.
Epic Application Analyst III, Health Information Partners
BJC Health Systems
10.2015 - 03.2022
- Lead and supported design/redesign, implementation, optimization, and support regarding Cadence, Prelude, and Referral/Authorization workflows for BJC, BJC Medical Group and Washington University
- Maintained enterprise-wide referral generation functionality ensuring order, insurance authorization, and scheduling workflow processes are captured by automatic referral creation within workqueues
- Improved end-user experience by streamlining Epic application workflows and processes.
- Contributed to the development of a high-performing IT team through mentorship, knowledge sharing, and collaboration with fellow analysts.
- Supported organizational growth initiatives through involvement in strategic planning discussions around the expansion or addition of new services utilizing Epic applications.
- Promoted adherence to industry best practices by staying current on regulatory updates and incorporating them into application workflows as necessary.
Patient Access Team Lead
St. Louis Children's Hospital, BJC Health
11.2007 - 10.2015
- Streamlined patient registration, scheduling, and authorization process by implementing efficient workflows and reducing wait times.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Reduced errors in insurance verification by implementing thorough checks on coverage details, payer authorization, and eligibility.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
Education
Masters - Public Administration
Lindenwood University
St. Charles, Missouri08.2023
Bachelors - Health Management Administration
Lindenwood University
St. Charles, Missouri05.2013
Skills
- Skilled in Epic Cadence
- Skilled in Epic Referrals
- Skilled in Epic Prelude
- Enterprise architecture development
- Effective verbal communication
- System configuration management
- Effective team leadership
- Advanced problem-solving skills
- Operational streamlining
- Technical documentation expertise
- Application integration expertise
Timeline
Senior Application Analyst III
Robert Wood Johnson Barnabas Health
05.2024 - Current
Senior Application Analyst, Patient Access
Intermountain Healthcare
04.2023 - 05.2024
Senior Advisory Services Consultant, Patient Access
United Health Group, Optum
04.2022 - 04.2023
Epic Application Analyst III, Health Information Partners
BJC Health Systems
10.2015 - 03.2022
Patient Access Team Lead
St. Louis Children's Hospital, BJC Health
11.2007 - 10.2015
Bachelors - Health Management Administration
Lindenwood University
Masters - Public Administration
Lindenwood University
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