Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Garrett

Florissant

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Barnes Jewish
12.2021 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.

Food Service Worker

Barnes Jewish Hospital I
11.2018 - 12.2021

Executing daily tasks in a timely matter,flowing details for special diets ,stocking, entering all information in the data base

  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Supervisor of Operations

Amazon
01.2015 - 11.2015
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Education

High School Diploma -

East St.Louis
St Louis, MO
05.2000

Skills

  • Customer Satisfaction
  • Medical Terminology
  • Patient Registration
  • Diagnostic Codes
  • Insurance Company Knowledge
  • Eligibility Determinations
  • Hospital Security

Timeline

Patient Access Representative

Barnes Jewish
12.2021 - Current

Food Service Worker

Barnes Jewish Hospital I
11.2018 - 12.2021

Supervisor of Operations

Amazon
01.2015 - 11.2015

High School Diploma -

East St.Louis
Carla Garrett